- Making appointments for new and returning patients
- Scheduling surgeries and procedures
- Maintaining physician schedules to assure efficient work flow
- Interfacing with Practice Manager regarding scheduling issues
- Providing administrative assistance to physicians
- Answering incoming telephone calls and providing excellent customer service
- Providing new patients with patient packets for registration and prep information for surgeries, procedures and colonoscopies
- Greeting patients as the enter and leave the clinic in a welcoming, professional manner
- Sending letters to patients regarding surgery information
- Maintaining order in the waiting room throughout the day
- Keeping work area effectively in order and free from hazards
- Maintain exam rooms as needed
- Report facility problems immediately
- Remains professional, calm, and effective in emergent or high-pressure situations
- Act as a team player with all staff members
- Perform all other duties as required or assigned.
- High school diploma or General Educational Development (GED) certificate required.
- At least two years of related medical office experience
- Demonstrated punctuality, reliability, and professionalism
- Prior surgery scheduling experience preferred
- Demonstrated and exceptional follow through and completion of tasks
- History of exceptional customer service skills
- Ability to multi-task effectively
- Strong attention to detail
- Understanding and usage of medical terminology
- Knowledge of CPT and ICD-10 codes, especially related to general surgery a plus
- Expertise in effective, tactful communication skills
- Experience with and proficiency in use of electronic medical record systems. Allscripts a plus.
- Ability to read, write, do arithmetic, and apply reasoning skills equal to at least that of the average high school graduate.
- Proficient computer skills and accuracy of data entry
- Ability to work unsupervised
- Exceptional customer service
- Professionalism on the phone, in person, and with each other
- Respectful communication with patients, vendors, volunteers, and co-workers
- Effective teamwork
- Ability to maintain a safe work environment
- A positive attitude
- A good sense of humor and fun in the workplace
- Support of each other the patients and the practice
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Multi -Site Surgery Scheduler, Network Administration, Full-Time, Days - Novato, United States - MarinHealth
Description
Multi -Site Surgery Scheduler, Network Administration, Full-Time, Days
Novato, CA
About MARINHEALTH a UCSF Affiliate:
MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day
External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.
General Summary:
The Surgery Scheduler maintains physician's clinics and surgery schedules, provides direct assistance to physicians, and manages communication and correspondence directly with staff, patients, physicians and the Practice Manager. The Surgery Scheduler also maintains exceptional communication with local hospital and outpatient facilities.
Essential Functions and Responsibilities:
Scheduling
Direct assistance to physicians
oObtaining necessary authorizations for surgeries, procedures and colonoscopies, if applicable
oSubmitting clinical information to outside sources at request of doctor, i.e. medical records for consult referrals, surgery details, etc.
Direct communication with patients
Office Maintenance
General
Qualifications:
Education:
Experience:
Behavioral Standards:
We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:
At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.
The compensation for this role listed on this posting is in compliance with applicable law.The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications.This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.
