- With respect to employees supervised: assigns and directs work, provides on-the-job training and coaching, monitors productivity and quality, evaluates performance, and communicates wage and salary reviews. Meets with employees monthly to discuss team and individual performance.
- Validates two percent of experienced employees' work and 100 percent of newly hired/trained employees' work. Provides important feedback loop to improve agent and customer experience.
- Continuously reviews systems and procedures relative to the current corporate and industry environment and recommends adjustments that ensure efficient and accurate processing of work. Suggests procedures to minimize Error and Omission exposure.
- Keeps up-to-date on all procedural and system changes pertaining to assigned team and ensures employees understand and implement the changes. Actively processes the full range of duties and assists with coverage. Proactively responds to an ever changing environment.
- Maintains process documentation, meeting minutes, audit/performance records and other documentation for assigned units. Utilizes the agency management system to provide executive level reports. Partners with other areas to verify consistent reporting.
- Corresponds with agents, insureds and other internal departments as necessary to maintain service levels and solve problems. Maintains knowledge of independent agency industry and evaluates opportunities.
- Evaluates staffing situations and prepares recommendations regarding transfers, promotions, hires and terminations. Interviews prospective employees.
- Manages to an annual budget.
- Assists with the preparation and maintenance of an emergency work continuation program.
- Regular and predictable attendance.
- Performs other duties as assigned.
- Strong leadership, communication, interpersonal, and conflict resolution skills.
- Ability to work under pressure, set priorities, multi-task and meet deadlines.
- Confidentiality.
- Technical aptitude.
- Near perfect attendance.
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· What you'll need to succeed as a Service Center Manager at XPO · Minimum qualifications: · 4 years of supervisory experience · Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous mat ...
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· What you'll need to succeed as a Service Center Manager at XPO · Minimum qualifications: · 4 years of supervisory experience · Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous mat ...
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Service Request Center Operator - Service Request Center * Shift Varies - Resource · Requisition #: req11852 · Shift: Varies · FTE status: 0 · On-call: Yes · Weekends: Yes · General Summary: · Must possess excellent communication skills, have a clear voice, able to work independ ...
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· What Timken makes possible begins with you. · Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. · A ...
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Service Request Center Operator-Service Request Center * Days 20hrs/wk · Requisition #: req11760 · Shift: Days · FTE status: 0.5 · On-call: Yes · Weekends: Yes · General Summary: · Must possess excellent communication skills, have a clear voice, able to work independently, be a ...
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Work Location · Mission Viejo, California · Work Shift · Evening – 08hrs (United States of America)Why CHOC? · At CHOC, we strive to be the leading destination of children's health by providing exceptional and innovative care. We are responsible for the overall health of our comm ...
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Service Business Development Center Manager · Core Responsibilities · Responsibilities described in this section are fundamental to success in this position. · Oversee and maintain standards for answering and responding to all incoming service-related phone calls promptly and pr ...
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Documents and communicates service requests to support departments. Provides customer service contact for callers. · Answers telephones in a polite and courteous manner. · Radios or pages individuals as necessary. · ...
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Solutions Center Manager-Regulatory and Support Services
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The Solutions Center Manager is responsible for the day-to-day management and operations of the Regulatory and Support Services team with the People Solutions Center. · ...
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Manager - Service Center - United States - Accuity
Description
Acuity is seeking a Manager - Service Center to be responsible for the general supervision of employees on assigned teams. This role ensures standards are consistently met within those teams related to service time, quality, and productivity, while also authorizing overtime as necessary to support business needs and maintain high service levels.
Internal deadline to apply: February 25th
ESSENTIAL FUNCTIONS:
High school diploma. Bachelor's degree or commensurate experience preferred. Wisconsin Property and Casualty insurance license and at least one agency insurance designation required. Work towards a second designation preferred.
EXPERIENCE:
Prior managerial, process redesign and clerical experience. Technical knowledge of insurance and the tasks of assigned team is helpful. Experience in all phases of selling and servicing insurance through digital and traditional channels. Experience with agency management systems, lead management systems, and general agency operations.
OTHER QUALIFICATIONS:
This job is classified as exempt.
The salary range for this position is $90,000-$105,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant's education, experience, knowledge, skills, and abilities.
For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.
Equal Opportunity Employer
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