Remote Excel Specialist - Greenwich, CT, United States - Payarc LLC

Description

We are a technology-driven company.

We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

As a CURV Point of Sale Client Activation Specialist at Payarc, you will be a key player in ensuring seamless operations and exceptional service for our customers utilizing the CURV Point of Sale system.

Your role requires an elevated skill set and specialized knowledge in CURV software and hardware support. Collaborating closely with various teams, you'll excel in a fast-paced environment, providing expert assistance and driving success with CURV.

Provide expert support for CURV Point of Sale software and hardware, ensuring smooth operations and resolving technical issues promptly and effectively.

• Configure and troubleshoot CURV hardware components, such as terminals and peripherals, to ensure optimal performance and functionality.
• Conduct in-depth analysis and diagnosis of CURV software issues, identifying root causes and implementing solutions to maintain operational efficiency.
• Schedule & Conduct Installations of CURV Point of Sale system at customer locations, ensuring proper setup and configuration according to specifications.
• Conduct and manage the virtual training sessions with customers to familiarize them with CURV Point of Sale functionalities and features.
• Managing client account to ensure seamless processing with the CURV Point of Sale system, monitoring transactions and addressing any issues or discrepancies promptly.
• Document support interactions, issues, and resolutions in detail, maintaining accurate records and contributing to knowledge base development.
• Proficiency in troubleshooting technical issues, including hardware configurations, software functionalities, and system integrations.
• Experience in point-of-sale environments, with a strong understanding of point of sale systems and operations.
• Written and verbal proficiency in both English and Spanish, with the ability to communicate effectively with diverse clientele.
• Bachelor's degree in a related field preferred.
• Food service industry experience preferred.