QA/QC Manager – Tolling Operations - Richmond
1 month ago

Job Summary
The QA/QC Manager is responsible for leading quality assurance and quality control efforts across all aspects of customer service and operations. This role ensures compliance with contractual requirements, oversees performance against defined quality metrics, and drives continuous improvement in operational efficiency and customer experience.Responsibilities
- Develop, implement, and maintain a comprehensive quality management plan for customer service and operations.
- Oversee quality assurance activities for call centers, back office, and walk-in centers...
Job description
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