Customer Support Specialist - Gresham
23 hours ago
Job description
At U.S. Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.S.Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at—all from Day One.Job Description
This position serves as a primary point of contact for institutional clients, providing advanced support across multiple product offerings within the Treasury Services portfolio.
Key Responsibilities:
Respond to and resolve Level 2 customer service inquiries related to institutional treasury products, including exception handling and escalated issues.
Act as a liaison between clients and internal teams to troubleshoot and resolve complex or unusual issues.
Maintain compliance with internal policies, procedures, and applicable regulatory requirements in all interactions.
Monitor and manage workflow to ensure service-level agreements (SLAs) are met and responses are courteous, professional, and timely.
Provide feedback and recommendations for process improvements to enhance client experience and operational efficiency.
Support training initiatives by sharing product knowledge and best practices with peers as needed.
Basic Qualifications
High school diploma or equivalent
Three to five years of relevant experience
Preferred Skills/Experience
Strong customer service/sales and problem-solving skills
Knowledge of Cash Vaults and Lockbox experience
Thorough knowledge of applicable services, products, systems, operations, policies and regulations
Good organizational and time management skills
Effective verbal and written communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Some experience as a senior level representative preferred
Location Expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S.
Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).
Pay Range:
$ $32.21
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S.
Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.
U.S.Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).
In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.Posting may be closed earlier due to high volume of applicants.
Similar jobs
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
23 hours ago
+Job summary+We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. · A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. · +Quali ...
1 month ago
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. · ...
2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...
1 day ago
Become A Part of the El Programa Hispano Catòlico Team Become a part of our team at El Programa Hispano Catolico (EPHC) where we support individuals in reaching their fullest potential. · ...
1 month ago
At U.S. Bank we re on a journey to do our best Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. · We believe it takes all of us to bring our shared ambition to life each perso ...
1 month ago
Become A Part of the El Programa Hispano Catòlico Team · EPHC supports individuals in reaching their fullest potential through racial equity and social justice. Our mission has allowed us to respond to local needs by addressing health determinants. · ...
1 month ago
This role serves as a primary point of contact for institutional clients, providing advanced support across multiple product offerings within the Treasury Services portfolio. · ...
1 day ago
Be the first welcome. Be the steady support. Be part of recovery. · ...
1 month ago
This position serves as one of the first points of contact for community members seeking services from El Programa Hispano Católico (EPHC). · The individual in this role will assist by referring community members to the appropriate EPHC departments and/or other community agencies ...
3 weeks ago
The Osborn Project, LLC is an all-female facility providing services to female clients by female staff. We are seeking a dedicated DSP Direct Support Specialist/Caregiver to join our team. · Assist clients with daily activities such as bathing, dressing, and meal preparation · ...
1 month ago
Description · On-Call Position · Shift can vary between Day Shift, Swing Shift and/or Overnight Shift · Compensation: $21.50/hour · NOTE: $1.50/hr additional for overnight differential · Purpose: (General description and summary): Provides supportive mental health services as de ...
1 day ago
This position provides supportive mental health services to adults with moderate to severe mental wellness challenges within residential and supportive housing settings. · ...
1 month ago
The Peer Support Specialist is a non-exempt, full-time position working with Menlo Park Safe Rest Village staff to provide outstanding support and services to those living at The Menlo Park Safe Rest Village. · ...
1 week ago
A part-time position providing adults disabled by serious mental illness with supportive services to ensure a clean and organized environment, support residents in their individual recovery goals and assist with medication administration as ordered by a licensed medical professio ...
1 month ago
FolkTime busca un Especialista en Apoyo entre Pares con experiencia vivida con sistemas de salud mental o uso de sustancias. La persona elegida deberá ser fluidamente bilingüe y competente en el uso tanto del español como del inglés. · Certificación en Apoyo entre Pares Intencion ...
3 days ago
Provides adults disabled by serious mental illness with supportive services as described in the Oregon Administrative Rules. · This includes ensuring a clean and organized environment, supporting residents in their individual recovery goals, · and assisting with medication admini ...
3 weeks ago
+ Job summary: Assist students and admin team to create an inspiring educational experience by organizing events, · ensuring quality communication between students and staff, · fostering an enjoyable learning environment.Valid driver's license with good driving record is preferre ...
1 week ago
Assist students and admin team to create an inspiring educational experience by organizing events and fostering an enjoyable learning environment. · ...
1 month ago
This is a Full Time Position working Friday - Monday, Swing Shift: 3pm - 11pm. The Residential Support Specialist provides adults disabled by serious mental illness with supportive services described in the Oregon Administrative Rules. · ...
1 week ago