Night Audit - Columbia, United States - Quorum Hotels

Description

The Hilton Garden Inn is looking for Night Auditorsto join the team

The Night Auditor is responsible for the preparation and disposition of all Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Essential Requirements:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with hotel standards, scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Always comply with standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a friendly and warm demeanor.
• Run all reports as required for audit completion.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's, and desk agent's paperwork, etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to hotel standards.
• Maintain Front Office computer system operation according to hotel standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific).
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to hotel standards.
• Maintain proper record keeping (i.e., logbooks, etc.) according to hotel standards.
• Be familiar with all hotel policies and house rules.
• Complete the initial direct bills, daily, and place on GM desk; Attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other employees during entire shift.
• Have a working knowledge of security procedures.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare and distribute the Daily Report as needed.
• Sanitize all keys when they are turned in.
• Sanitize work area every 20 minutes in high guest contact areas and every hour in back office spaces.
• Transfer the master or house accounts, as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed.
• Train any new Night Auditors as requested by management.
• Run morning reports according to hotel procedures.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through to include removal of all room service trays and straightening of pool and Jacuzzi area (property specific).
• Handle items for "Lost and Found" according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Requirements

• At least 1 year of progressive experience in a hotel front desk.
• High School diploma or equivalent required; 2 to 4-year college degree helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.