Customer Service Representative - Fresno, CA

Only for registered members Fresno, CA, United States

4 hours ago

$65,000 - $125,000 (USD) per year *

* This salary range is an estimation made by beBee

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistanc ...

Job description

Job Summary
The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

Gain insight into our service performance
Document, with accuracy, customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present new technology and enhanced PM services when given the chance
Report all findings, customer opinions, pictures, and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.

Qualifications

Bachelor's degree is preferred
2+ years Customer Service experience required.
Advanced MS Word, Excel, Outlook, and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
The ability to solve problems and act with appropriate urgency
Must have a valid driver's license.

Mesa

Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy
Please review our Affirmative Action Policy .

Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

Geographic Disclosure
Compensation Range:
$28 - $35 per hour

Benefits:
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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