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    Host/Hostess- Full Time - Norfolk, United States - Norfolk Waterside Marriott

    Norfolk Waterside Marriott
    Norfolk Waterside Marriott Norfolk, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Job Description

    YOUR NEXT DESTINATION AWAITS

    Careers at Commonwealth Lodging


    Who we are:

    Top Notch Talent + World Class Hospitality

    We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

    We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

    You'll love working for us because:

    The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

    What you can expect from us:

    Access to your money before payday

    Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

    How you will make an impact/Key responsibilities:

    POSITION OVERVIEW: The Position involves high Guest Contact and presents the first point of contact to our guests in the restaurant. Courteously greet and escort guests to tables and assist in seating, ensuring hotel standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests needs and all phases of the operation. Work to resolve guest challenges, ensuring guest satisfaction.

    What you need to succeed/Core competencies:

    QUALIFICATIONS, EDUCATION & EXPERIENCE:

    • Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage (POS) Point of Sale System is preferred.
    • Previous cash handling experience is preferred.
    • Prefer 1-year experience in similar position/customer service working with the general public.
    • Good understanding of the English language.
    • Good communication skills both written and verbal.
    • Exert physical effort in lifting/transporting at least 25 pounds.
    • Push/pull carts and other equipment up to 100 pounds.
    • Endure various physical movements throughout the work areas.
    • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
    • Provide excellent customer service and maintain a professional demeanor.
    • Ability to suggestively sell.

    Responsibilities:

    • Be in proper uniform, with nametag. Employees must wear flat, closed-toe non-slip shoes.
    • Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
    • Communicate effectively with guests as well as team members
    • Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain complete knowledge of menu items, specials, liquor brands, beers and non-alcoholic selections available in the Restaurant. As well as table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the Restaurant.
    • Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
    • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
    • Prepare station chart and assign stations to staff following departmental procedures.
    • Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
    • Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.
    • Update menus and wine lists as changes occur.
    • Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
    • Answer restaurant telephone courteously and within 3 rings as specified in departmental standards.
    • Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
    • Escort guests to tables and assist in seating at tables; present menus and extend congeniality's in accordance to department guidelines.
    • Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
    • Minimum 18 years of age to serve alcoholic beverages (if applicable)
    • Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
    • Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

    This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

    Work environment: Work environment - Restaurant, Kitchen/Stewarding service areas. Job involves working under variable temperature conditions and noise levels, in both outdoor and indoor settings.

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