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- Provide operational support to the Slot Manager as necessary.
- Train Slot Attendants, providing each with the knowledge and appropriate direction to perform his/her duties, to include technical and leadership modeling for Slot Attendants on and off the casino floor.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
- Complete all required daily financial tools and reports.
- Lead by positive example, demonstrating consistent and ethical decision making.
- Manage breaks and ensure that Slot team members receive timely breaks in accordance with business needs.
- Oversee the daily operations of the Slots department.
- Delegate authority and assign responsibilities and work schedules to Slots department staff and monitor for timely and proper completion.
- Assist with interviewing, hiring, developing, and evaluating team members.
- Administer disciplinary action as necessary.
- Assist with monitoring Slots department staffing levels to ensure superior guest service and budgetary compliance.
- Mediate and solve problems for team members and guests, and establish and maintain effective lines of communication throughout the department and on all shifts.
- Ensure technical proficiency of all Slots department team members through guidance and effective training programs.
- Assist the Slot Manager with the development of work schedules and assignments for Slots department staff.
- Ensure all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department.
- Maintain safety policies and procedures, instruct team members, and follow up to ensure hazards are eliminated.
- Enforce all Company and department policies and procedures, including appearance and uniform guidelines, and all regulations and internal controls.
- Utilize training and existing policies and procedures to make sound business decisions.
- Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction.
- Stimulate business and develop quality players through personal interaction.
- Ensure all Slots department team members are providing optimum service to all guests.
- Observe and analyze the integrity of play and activity of guests and team members.
- Build rapport and coordinate daily activities with support departments.
- Coordinate with Security and Surveillance to detect and prevent attempts to cheat or damage gaming equipment.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests.
- Improve productivity by recommending improvements, processes, equipment, and systems.
- Possess a thorough working knowledge of all Slots department games and equipment.
- Implement changes related to Title 31 guidelines as necessary.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Produce and deliver reports as needed or required.
- Have complete knowledge of all casino events and promotional activities.
- Keep work area in a clean and orderly manner.
- Ensure the safety and security of all guests and team members.
- Comply with all policies and procedures established by Bally's Kansas City and department management.
- Supervisors should maintain a professional relationship with Team Members under their supervision on and off duty.
- Other duties as assigned or any reasonable request from any member of management.
Source: Hospitality Online
Supervisor - Slots - Kansas City, United States - Bally's Kansas City
