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    Field Service Engineer, Simpsonville, Kentucky - Landa Digital Printing

    Landa Digital Printing
    Landa Digital Printing Simpsonville, United States

    3 weeks ago

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    Description

    Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

    RESPONSIBILITIES

    · Transfer of technical knowledge to press operators to resolve on-site technical issues

    · Escalate complex issues to Landa's worldwide teams to ensure optimal and effective treatment of customer issues

    · Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity

    REQUIREMENTS

    · 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses

    · Experience in inkjet systems - an advantage

    · End to end, highly-skilled technical capabilities and strong troubleshooting skills

    · Residence in the United States

    · Willingness to extensive travel (~50%) to customers' sites

    · Valid driving license

    ATTRIBUTES

    · Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)

    · Ability to work under remote supervision and perform well under pressure

    · Excellent interpersonal skills, working with global customers and colleagues

    · "Can do" approach using established technical policies and procedures to effectively handle customer issues

    · Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

    · Self-motivated and able to work in a dynamic workplace

    · Clear and effective English communication skills

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