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St. Petersburg

    Supervisor, Maintenance 3rd Shift - Saint Petersburg, United States - SPECTRUM

    SPECTRUM
    SPECTRUM Saint Petersburg, United States

    1 week ago

    Spectrum background
    Description

    Job Description

    Shift: Sun - Thu 11 pm - 8 am

    Supervise Maintenance, Field, and TQA Field Technicians to maximize customer satisfaction, technical quality standards, and employee productivity. Ensure operational excellence of the Customer Premise Network and the integrity/reliability of the HFC Network. Manage day-to-day installation, system maintenance and service activities. Responsible for the hiring, training, development, and performance evaluation of team.


    Actively and consistently support all efforts to simplify and enhance the customer experience. Supervise a team of Maintenance, Field and TQA Field Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction Ensure responsiveness and first time resolution of installation and trouble call work orders and line problem escalation work orders, while adhering to company quality and safety standards Ensure quality control checks are completed satisfactorily; resolve escalated customer problems as necessary Provide quality assurance support and direction to field staff regarding new or existing technologies Perform field safety observations and quality control checks in accordance with company TQA requirements Resolve and proactively prevent customer escalations Establish positive employee relations through effective individual and team communication and provide ongoing support Regularly observe and mentor employees regarding safety, quality, productivity and individual growth Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback Ensure staff has and maintains necessary company-issued tools and equipment Monitor current procedures and tests performed to ensure compliance with FCC standards Plan, implement and successfully manage projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration etc. Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed Effectively interface with third party vendors Operate Company vehicle in a safe and responsible manner Instill knowledge of all company products and services Know, understand and follow company policy; maintain records and documents accordingly Adhere to industry specific local, state, and federal regulations, as applicable Perform other duties as requested by manager

    Required Skills/Abilities and Knowledge

    Ability to read, write, speak and understand English

    Basic knowledge using software tools to support the current operations

    Knowledge in basic network devices and network appliances

    Advanced knowledge of HFC Distribution Network Moderate knowledge of IP Networks

    Moderate knowledge of Headend operation and Customer Premise Network Basic knowledge of Company products and services

    Ability to drive Company vehicle in a safe and responsible manner

    Ability to travel (including during inclement weather) to and from assigned territories and company facilities

    Ability to work outside for extended periods in any season and/or during inclement weather

    Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)

    Valid driver's license with satisfactory driving record within Company required standards

    Required Education

    Associate's degree in Electronics or related field, or equivalent work experience Industry Vendor specific certifications and training (NCTI, SCTE, BCT/E)

    Required Related Work Experience and Number of Years

    Maintenance of optical and coax distribution networks and installation and/or service of telecommunications premise distribution networks - 4+

    Preferred Skills/Abilities and Knowledge

    Demonstrated leadership qualities

    Preferred Related Work Experience and Number of Years

    Supervisory experience in a technical environment or equivalent work experience preferred Supervisory or leadership experience - 1+

    WORKING CONDITIONS

    Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work in commercial or factory type environments Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather Some work may be performed in an office environment Work performed at various heights above ground on telephone/power poles Some out of town and overnight travel as the business needs dictate Occasionally required to work overtime as the business needs dictate Ability to work weekends as the business needs dictate

    #LI-JS10


    TMN

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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