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    • Customer Service Manager - Buffalo - Wegmans Food Markets

    Wegmans Food Markets
    Wegmans Food Markets Buffalo

    2 weeks ago

    Wegmans Food Markets background
    Description
    Job Title: Entry-Level Leader

    We are seeking a dynamic and passionate individual to join our team as an entry-level leader. This role offers opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

    About the Role:
    In this position, you will be responsible for coordinating and troubleshooting daily activities of customer service employees, as well as taking part in store management duties and projects. You will gain a deep understanding of our values, business measures, and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.

    Main Responsibilities:
    • Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
    • Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
    • Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
    • Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
    • Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
    • Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

    Requirements:
    • Customer service experience, preferably in a food service, grocery or retail setting
    • Proven ability to multi-task and handle interruptions in a fast-paced environment
    • Computer skills

    Preferred Qualifications:
    • Experience leading a team
    • Ability to quickly learn and adapt to new situations and subject matters
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Customer service manager