Library - Full-Time Reference Support Staff Supervisor (Central Library) - Charlottesville

General Summary · Jefferson-Madison Regional Library is seeking candidates to be considered for the position of Reference Support Staff Supervisor for the Central Library who are highly motivated and who support JMRL's Mission Statement to foster personal growth and life-long lea ...

Job description

General Summary

Jefferson-Madison Regional Library is seeking candidates to be considered for the position of Reference Support Staff Supervisor for the Central Library who are highly motivated and who support JMRL's Mission Statement to foster personal growth and life-long learning for all by connecting people with ideas, information, and each other.

The preferred starting salary for this position is $18.97 hourly ($39,457.60 annually). Starting offer is based on applicable education, experience and internal equity.

This is a full-time, exempt position which provides excellent benefits including 13 paid holidays, plus paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities.

For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, the City has a Portability Agreement with VRS and there are certain provisions that must be met.

If questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at

This position performs paraprofessional and supervisory work in the Central Library's Reference Department, providing general reference services on the public services desk and overseeing the work of support staff.

Work is performed under the limited direction of the Supervising Reference Librarian or Adult Programming and Reference Services Manager.

For more information about the Library and this position please go to:

Essential Responsibilities And Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The JMRL retains the discretion to add to or change the duties of the position at any time.

Duties May Vary Based On Assigned Branch

Provides general reference services to patrons at a public service desk.

Supervises, coaches, trains, motivates, and evaluates the performance of staff and volunteers; interviews, selects, assigns work, and administers disciplinary action to subordinate employees in accordance with established personnel policy and procedures.

Establishes professional standards for work quality, quantity, performance, and accountability.

Assists in collection management, evaluating materials for condition, timeliness, usage, etc., Makes recommendations for items to be removed as needed.

May manage and process interlibrary loans (ILL) for locations across JMRL. May maintain procedures manual and trains ILL staff at other branches. Collects and reports monthly statistics.
May plan, promote and conduct high quality library programing.
Assists patrons using computers other library technology and provides technology tutorials.
Answer's patrons' questions and makes Readers Advisory recommendations.
Oversees checking in and distribution of mail.
Oversees processing and maintenance of periodicals and newspaper.
Works a flexible schedule that includes days, evenings, and weekends.
May fill in at multiple service desks as needed.
May occasionally serve as department/branch manager in their absence or as needed.
Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time.
Regular and reliable attendance.


Other Duties:
Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience And Skills


Education and Experience:

Minimum Qualifications:

Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

Bachelor's degree and supervisory experience, including evaluating, hiring, disciplining, and scheduling.

OR

Associate's degree and 2 years of supervisory experience, including evaluating, hiring, disciplining and scheduling.

OR

High School diploma or GED, and 4 years of supervisory experience, including evaluating, hiring, disciplining, and scheduling.

OR

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.


Preferred Qualifications:
Knowledge of library practices, particularly shelving.
Previous library experience.


Certifications/Licenses/Other Requirements:
Required to successfully pass a pre-employment background check.

Job Knowledge

KNOWLEDGE, SKILLS,


ABILITIES AND OTHER CHARACTERISTICS:
Knowledge of computer applications and Internet searching skills.
Knowledge of and ability to use library's print, electronic resources, and other library equipment.

Knowledge of and ability to follow library policies and procedures associated with public services such as the Internet, meeting rooms, displays, food and cell phone use, etc.

Reading:

Intermediate:
Ability to read and understand written materials such as newspapers, technical journals, multi-step instruction manuals, and reference materials.


Writing:

Intermediate:

Ability to write reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math:

Intermediate:
Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement.


Communication Skills:

Intermediate:
Provide and receive complex information.

May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus.

Elements of persuasion may be necessary to gain cooperation and understanding. Establishes and maintains effective working relationships with JMRL staff, leaders, and the public.


Independence and Decision-Making:

Requires Limited Direction:
Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Manages special projects with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.


Technical Skills:

Skilled:

Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities.

Intermediate skill in Microsoft Office applications and/or departmental software.


Fiscal Responsibilities:
No budgetary/fiscal responsibilities.


Supervisory Responsibilities:
Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments.


Other Characteristics:
Strong public service orientation.
Frequent change of tasks.
Performs multiple tasks simultaneously.
May require dealing with angry, frustrated and/or upset individuals.

Physical Conditions & Additional Information

Physical Demands

Medium Work:

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

Typically requires use of standard office equipment and telephone, and related software and hardware, uses book trucks, carts and bins and any other equipment as appropriate or as assigned.

Work Environment:

Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.

The noise level in the work environment is usually quiet.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization.

The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws.

The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at or

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process.

The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia.

Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.

Summary Of Employee Benefits

Updated February 9, 2026

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.


LEAVE:

Vacation:
Need some time off? Use it, you earned it:

Years Worked

0 -

3 -

5 -

10 -

15 -

20 -

25+

Hours Accrued Biweekly

3.09

3.85

4.62

5.4

6.16

6.93

7.7

Sick:

Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays:
Enjoy 13 paid holidays per year.

Including 1 Floating Holiday, which must be taken during the Fiscal Year (July - June 30):


OBSERVED CITY HOLIDAYS
New Years Day

Dr. Martin Luther King Day

Presidents' Day

Liberation & Freedom Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

1 Floating Holiday

Volunteer Leave:

Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest.

Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.

Delta Dental Plan:

INSURANCE:

Aetna Medical Plans:
Coverage is effective on the first of the month following date of hire.

Choose from two options:
Select HMO with City-funded HRA ($0 premium for employee-only coverage)
Choice POS ($13.02 biweekly premium for employee-only coverage)

Prescription Card:
($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)
Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)
Diagnostic and Preventative–100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
$1,500 Annual benefit maximum
$1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan:
(Optional)

$2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.
Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay
$130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance:
In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability:

Upon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits:
Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection


RETIREMENT:
Pension


Choose from two (2) options:

A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age.

Our plan has a 5-year vesting period and an employee contribution of 5% of salary.

A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits.

The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service.

There is no required contribution from salary.

(Note:

the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement:
Deferred Compensation 457 available for you to invest your own money for additional retirement savings.


VOLUNTARY:
Wellness

Gym Membership Reimbursement Program (up to $34.00 per month)

Bicycle Commuter Program:
Reimbursement up to $20 per month for reasonable bicycle commuting expenses
Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program

A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement

Up to $1,500 for job-related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career-related courses.

Flexible Spending Accounts

Expense accounts available for healthcare, dependent care and parking/mass transit.

01

Select the statement below that best represents your education, experience, and skills

I have a Bachelor's degree (or higher) and supervisory experience, including evaluating, hiring, disciplining, and scheduling.
I have an Associate's degree and 2 years of supervisory experience, including evaluating, hiring, disciplining and scheduling.

I have a High School diploma or GED, and 4 years of supervisory experience, including evaluating, hiring, disciplining, and scheduling.

I have an equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

None of the above.

02

Briefly describe your familiarity with and knowledge of library practices, including shelving. If none, please write "none".

03

Briefly describe your previous library experience. If none, please write "none".

04

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application.

Resumes can be attached but should not be used as a substitute for the required information on the application.

I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

Yes
No

05

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application.

I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

Yes
No
Required Question