- Own and manage technical customer issues from identification through full resolution
- Reproduce and troubleshoot complex technical problems, including reviewing and analyzing code to determine root cause
- Project manage new client deployment issues through to completion
- Implement infrastructure, security, and permissions configuration changes
- Drive operational efficiencies by identifying improvements in process, tooling, and product functionality
- Develop playbooks and knowledge base documentation to streamline issue resolution
- Create internal reports and dashboards for issue tracking and performance monitoring
- Bachelor's degree in Computer Science, Information Systems, Mathematics, Statistics, or related field
- Cloud operations experience (creating buckets, virtual machines, and managing security access controls/IAM)
- 3+ years of experience with Python or another object-oriented programming language
- 3+ years of experience working with SQL
- Experience troubleshooting data-related issues
- Proficiency with GitHub and Jira
- Strong troubleshooting skills with the ability to track complex technical details
- Excellent communication skills with the ability to translate technical findings for both senior developers and non-technical stakeholders
- 4+ years of experience in healthcare technology
- Experience supporting highly regulated software environments
- Experience with R
- Infrastructure-as-Code (IaC) experience such as Terraform, Ansible, or similar tools
- Self-starter mindset with strong ownership and a passion for driving issues through to resolution
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Senior Technical Support Engineer - San Jose - Medasource
Description
Senior Technical Support Engineer
Location: San Francisco, CA | Raleigh, NC | Dallas, TX | Boston, MA
Schedule: Hybrid – 3 days onsite required
Employment Type: 6-Month Contract-to-Hire
Pay Rate: $65–68/hour
Start Date: ASAP
About the Role
The Technical Solutions team is focused on advancing care and research innovation. We support new business initiatives by expanding product capabilities in strategic areas and delivering a scalable technical support framework across multiple product portfolios.
As a Senior Technical Support Engineer, you will partner closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve complex technical issues. You will support infrastructure, permissions, and configuration changes while delivering high-level technical support and sustaining engineering services that help customers achieve meaningful business outcomes.
This role offers the opportunity to collaborate with customers, developers, architects, and operations teams to solve challenging, high-impact problems. You will also contribute to building support tooling and infrastructure to improve operational efficiency.
Travel up to 10% may be required.
Key Responsibilities
Minimum Qualifications
Preferred Qualifications
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Support Engineer
Only for registered members San Jose
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Technical Support Engineer
Only for registered members San Jose
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Senior Support Engineer
Only for registered members San Jose
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Product Support Engineer
Full time Only for registered members San Jose
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Network Support Engineer
Only for registered members San Jose
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Technical Support Engineer
Only for registered members San Jose
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Product Support Engineer
Only for registered members San Jose, CA
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Senior Support Engineer
Only for registered members San Jose, CA
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Collaboration Support Engineer
Only for registered members San Jose
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Product Support Engineer
Only for registered members San Jose
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Technical Support Engineer
Only for registered members San Jose, CA
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Product Support Engineer
Only for registered members USA-California-San Jose
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Product Support Engineer
Only for registered members San Jose, CA
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Technical Support Engineer
Full time Only for registered members San Jose
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Production Support Engineer
Full time Only for registered members San Jose
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Resident Support Engineer
Only for registered members San Jose
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Collaboration Support Engineer
Full time Only for registered members San Jose
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Technical Support Engineer
Only for registered members San Jose, CA
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Customer Support Engineer
Only for registered members San Jose, CA
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Customer Support Engineer
Only for registered members San Jose
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Technical Support Engineer
Only for registered members San Jose, CA