IT Support Specialist - Simi Valley, United States - Techstaff

Description

• Front-line team member for employee IT support requests
• Manages IT support request ticket queue
• Supports our multi-tenant VoIP phone systems
• Ensures timely completion, follow-up, and documentation of all support requests
• Work with or escalate issues to other IT team members as appropriate for resolution
• Diagnosing and resolving hardware/software problems
• Supports Cisco Meraki network infrastructure
• Office 365 Administration
• Help employees best use technology at their disposal either by following company best practice or proposing new processes
• New employee onboarding including setup and employee IT orientation, and new workstation deployment
• Active Directory Account Onboarding and Offboarding
• Author and conduct monthly IT training session for interested employees
• Support hardware peripherals such as printers, copiers, scanners by resolving issues or escalating to vendors when appropriate
• Maintains conference room AV equipment
• Procure computer equipment as directed
• Research, tests, and implements new software and hardware while supporting and integrating existing legacy systems
• Interprets business needs into functional requirements and project specifications
• Experience working with consultants or vendors to drive and oversee project implementation
• Recognizes areas for improvement by defining and/or developing business processes/procedures by researching and identifying enabling systems/technologies
• Develops and maintains IT systems documentation and procedures
• May require occasional work outside of normal business hours