Application Operations Engineer - Berkeley Heights, New Jersey

Calling all innovators - find your future at Fiserv. · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times ...

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Operations Engineer (Kafka/Chronos)

About your role:

You will be a technology professional, adding value to a wide range of Software Development Lifecycle stages. You will work on production support activities including incidents, change management, problem management, and certification support for multiple clients, along with monthly patching for production environments. Your responsibilities will also include supporting and maintaining Kafka-based data pipelines and Chronos job scheduling workflows to ensure reliable and timely processing across production systems. You will create production run books, maintain change registers, perform impact analysis on production issues, and ensure stability of platforms leveraging Kafka and Chronos.

What you'll do:

• Participate in core production management functions including incident, change, and problem management—working closely with cross‑functional teams for metrics-based tracking, planning, risk mitigation, and certification support for top-tier clients.
• Support Kafka clusters, topics, consumer groups, and message flows to ensure high availability and consistent data processing across production systems.
• Oversee and troubleshoot Chronos job scheduling workflows, ensuring SLA adherence, timely batch execution, and automated recovery handling for failed tasks.
• Implement plan reviews and submit changes that improve platform resiliency, change hygiene, and operational success, particularly for Kafka and Chronos‑driven workloads.
• Collaborate with production assurance teams to maintain production run books, change registers, automations, improvements, and conduct detailed impact/root-cause analysis for issues involving data streaming or scheduling components.
• Provide production support for innovative, high‑quality, large-scale financial solutions, working alongside industry-leading engineering and operations talent.
• Perform proactive monitoring across your environment using tools like Splunk, Dynatrace, Grafana, Moogsoft—including alerts and dashboards to track Kafka lag, consumer health, broker performance, and Chronos job status.

Experience you'll need to have:

• 5+ years of experience working in an enterprise IT environment.
• 4+ years of experience in Unix and Windows, scheduling tools.
• 4+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moog Soft.
• 4+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk.
• 3+ years of experience in Kafka, and Chronos.
• 3+ years of experience in production management, application/platform monitoring, on call schedule.
• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.

Experience that would be great to have:

• Knowledge of ITIL frameworks and best practices.
• Experience with automation and scripting languages.
• Good analytical and troubleshooting skills.
• Experience with ARO, PCF, AWS, Azure, Google Cloud
• Experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket.

How you'll work:

• This role is on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• This role may require being on-call during non-standard and/or overnight hours.
• This role requires use of a computer and audio equipment.

Sponsorship:

• To be considered, you must be either a US Permanent Resident or US Citizen due to contractual obligations.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

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#IncidentManagement #FintechJobs

Salary Range

$90, $144,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.