- Excellent customer service, listening, attention to detail, verbal and written communication skills.
- Skill in communicating effectively with individuals at all levels.
- Ability to speak clearly and distinctly, using proper English to communicate with public and UCLA Staff in a concise and informative manner.
- Ability to write neatly and use proper grammar and punctuations.
- Ability to work in a fast paced, high call-volume setting.
- Ability to prioritize and multi-task several duties at the same time.
- Ability to identify and escalate priority issues.
- Ability to remain calm and effectively during emergency situations.
- Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
- Ability to work on a self-directed basis with minimal supervision.
- Ability to easily adapt to evolving departmental and hospital policies and procedures.
- Ability to work overtime, Weekends, Holidays and Night Shift, when necessary.
- Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
- Ability to take on additional tasks and duties as requested by Management, when needed.
- Proficient in operating a PC and navigating the Internet.
- Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
- Knowledge of medical terminology is preferred.
- Call Center Experience Preferred
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Switchboard Operator
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Ampcus Incorporated Santa Monica, United States· SUMMARY STATEMENT: · The main duties include, but, not limited to, answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requeste ...
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Medix Willowbrook, United StatesMEDIX JOB POSTING TEMPLATE · We are seeking a Switchboard Operator to join a reputable healthcare consulting organization located in Burr Ridge, IL · Are you ready for your next career adventure as a Switchboard Operator? We are currently hiring for this role immediately We a ...
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PIH Health Downey, United StatesThe organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nations top hospital systems for best pr Switchboard Operator, Board Op ...
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PIH Health Downey, United StatesJob Description · Answers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider and takes messages as required. Performs various office duties in the medical office setting for proficient operati ...
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City of Carson California Carson, United StatesUnder general supervision, serve as receptionist and central telephone switchboard operator, and performs general clerical work. Provides clerical support to management, supervisory, and/or professional staff. ESSENTIAL DUTIES (These functions a Switchboard Operator, Board Operat ...
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receptionist/switchboard operator
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City of Carson, CA Carson, United StatesSalary: $ $21.45 Hourly · Location : CITY OF CARSON, CA · Job Type: PART-TIME · Job Number: · Department: City Wide · Opening Date: 02/05/2024 · THE POSITION · The City of Carson is seeking qualified candidates for the position of Receptionist/Switchboard Operator. This is a Par ...
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Receptionist/switchboard Operator
3 weeks ago
City of Carson, CA Carson, United StatesTHE POSITION · The City of Carson is seeking qualified candidates for the position of Receptionist/Switchboard Operator. This is a Part-Time entry level position, limited to no more than 960 hours/fiscal year. · The ideal candidate must be able to handle a high volume of calls fr ...
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receptionist/switchboard operator
3 weeks ago
City of Carson, CA Carson, United StatesSalary: $ $21.45 Hourly · Location : CITY OF CARSON, CA · Job Type: PART-TIME · Job Number: · Department: City Wide · Opening Date: 02/05/2024 · THE POSITION · The City of Carson is seeking qualified candidates for the position of Receptionist/Switchboard Operator. This is ...
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Front Desk Lead
4 days ago
Aimbridge Hospitality Marina Del Rey, United StatesGuest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capac ...
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Front Desk Agent
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Aimbridge Hospitality Marina Del Rey, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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Front Desk Agent
5 days ago
Aimbridge Hospitality Marina Del Rey, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
4 weeks ago
Aimbridge Hospitality Marina del Rey, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Lead
1 month ago
DoubleTree Hotel MdR Marina del Rey Marina Del Rey, United States Full timeJob Summary · Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Servic ...
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Front Desk Lead
1 week ago
Doubletree Hotel Marina Del Rey Marina del Rey, United StatesJob Summary: · Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Servi ...
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WPHPA Office Assistant
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White Plains Hospital Hawthorne, United States Full timeSummary · : The Physician Practice Office Assistant performs diversified office-clerical duties as well as provides excellent customer service and efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals. · Essen ...
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Front Desk Agent
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Aimbridge Hospitality El Segundo, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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Front Desk Agent
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Aimbridge Hospitality El Segundo, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Assistant Front Office Manager
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Assistant Front Office Manager
2 days ago
Marriott International Inc West Hollywood, United StatesJob Description · JOB SUMMARY · Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and e ...
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Guest Experience Agent
2 weeks ago
Marriott International Los Angeles, United States Full timePOSITION SUMMARY · Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered gue ...
Switchboard Operator - Santa Monica, United States - Compu-Vision Consulting Inc.
Description
Role: Switchboard Operator - AdministrativeLocation: 1245 16th StreetSuite 312 Santa Monica, CA 90404
Shift: 6:00 am - 2:30 pm ( includes a 30 min break)
REQUIRED: Operator working with extremely high call volumes in hospital
Role Brief:
The main duties include, but, not limited to, answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the Client Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers. Process routine and emergency calls. Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters. Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line. Handle routine and emergency calls for the Health Systems Support Services Center. Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions. Process urgent messages for the Radiology Department for Critical Test Results. As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time. It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
Should Have Experience with below tools:
Constant
Occasional
Seldom
PC
Radio Pagers
Hand-Held 2 way radios
Cisco VoIP Phones
Fax Machine
Flashlight
Spok (Paging System)
Printer
Fire Extinguisher
Public Address System
Portable Fans
Time Clock
Nurse Call Console
Stapler
Paper Shredder
Wireless VOIP
Paper Cutter
Pencil Sharpener
Paper Hole
Puncher
Calculator