- Answer inbound calls related to invoices, refunds, tax questions, and general billing inquiries
- Assist customers in understanding invoice details and charges
- Provide invoice copies, statements, credit documentation, and other requested records
- Set up electronic invoice delivery and update tax-exempt status
- Enter and maintain accurate case and customer data in Salesforce
- Escalate complex or specialized issues to senior team members
- Deliver professional, friendly customer service on every interaction
- 2+ years of corporate customer service experience
- High school diploma or equivalent
- Proficiency with MS Office (Outlook, Excel, Word)
- Salesforce experience preferred
- Basic understanding of invoices or finance terminology a plus
- Strong communication, organizational, and data entry skills
- Foot-in-the-door opportunity
- Supportive, close-knit team
- Hybrid work schedule
- Training provided
- Organization promotes learning, development, and career growth
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Customer Support Coordinator - Northbrook - Addison Group
Description
Job Title: Customer Support Coordinator – Hybrid
Location (city, state): Northbrook, IL
Industry: Association / Nonprofit
Pay: $24/hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Our client is an association/nonprofit organization focused on advancing excellence within its field. They offer a collaborative, supportive culture with strong emphasis on learning, development, and employee engagement.
Job Description:
The Customer Support Coordinator will provide front-line support for customers with billing and finance-related questions while managing a high volume of inbound calls and performing accurate data entry. This role is ideal for a customer-focused professional who enjoys building relationships and resolving issues efficiently.
Key Responsibilities:
Qualifications:
Perks:
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Customer Support Coordinator
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Customer Support Coordinator
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Service Support Coordinator
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Branch Support Coordinator
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Service Support Coordinator
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Operations Support Coordinator
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Operations Support Coordinator
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Operations Support Coordinator
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Assistive Technology Support Coordinator
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Operations Support Coordinator
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Client Support Coordinator
Only for registered members Chicago
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Operations Support Coordinator
Only for registered members Woodridge
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Project Support Coordinator
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Operational Support Coordinator
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Sales Support Coordinator
Only for registered members Schaumburg
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Supportive Services Coordinator
Only for registered members Chicago