Help Desk and DeskSide Consultant I - Villanova, United States - Villanova University

Description

Posting Details

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Position Information


Posting Number:
V


Position Title:
Help Desk and DeskSide Consultant I


Posting Type
Student


Hours/week:
20 hours per week


Eligibility:
Work study preferred but open to all students


Semester
2024 Spring


Location
St. Mary's Hall


Detailed Work Schedule

Number of positions:
6


Department:
715-UNIT - Technology Support Services


Contact Name:
Kimberly Walter


Contact Phone/Extension:
94899

Position Summary Information


Job Description Summary:

* Provide first level help desk support to provide support of all UNIT supported systems.* Consult with students, faculty, and staff.

* Assist with computer problems and provide diagnosis and resolutions.* Log calls utilizing help desk system.


Requirements:

* Some technical knowledge to support the IT infrastructure.* Must be a graduate student.

* Excellent written and oral communication skills.* Excellent customer service skills.


Additional Information:

* Summer, Fall, and Spring position.* UNIT will provide ALL training.


Physical Demands Summary:

Wage Rate:
$13.00

Posting Detail Information


Closing Date (11:59pm ET):

Open Until Filled
Yes