Conversational AI Designer - Memphis, TN
2 weeks ago
Job summary
We are looking for a Conversational AI Designer to join our team at Capacity. As a Conversational AI Designer, you will design and optimize conversational experiences across voice, web chat, and SMS.Responsibilities
- Lead the design of agentic assistants for voice, chat, and SMS defining behaviors that enable autonomous task completion and seamless human handoffs.
- Translate business requirements and user needs into conversation architectures: intents knowledge base management data interfacing context management error-recovery strategies.
Job description
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