Field Service Engineer - Philadelphia, United States - FANUC America Corporation

Description

FANUC America Corporation is the world leader in robotics, CNC systems and factory automation and has been voted by our employees as a Top Workplace, year after year. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable.

FANUC America Corporation (FAC) is currently searching for a Field Service Engineer remote position in the greater Philadelphia, PA areato be responsible for providing FANUC America customers with on‐site repair, troubleshooting, programming or maintenance services for FANUC Robots and related system peripheral equipment on an emergency or unscheduled basis.

The purpose of the Field Service Engineer is to provide FANUC America's customers with on‐site repair, troubleshooting, programming or maintenance services for FANUC Robots and related system peripheral equipment. The remote service engineer will be located in or around the greater Philadelphia, PA area. The Field Service Engineer must be able to travel to a customer site on moment's notice to perform the troubleshooting and repair functions. Assignments may involve long hours, night, weekend, and holiday work. Air travel is sometimes required. Upon the completion of the call a Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to Rochester Hills for processing.

Primary responsibilities will include:

• Discuss, diagnosis, and repair robot operational and process problems as reported by the customer or internal service hotline.
• Troubleshoot, repair, and maintain FANUC Robots and controllers, electrical control devices, and peripheral equipment.
• Document FANUC products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
• Provide daily reports to the Service Supervisor & Dispatch to update status & availability.
• Complete Field Service reports for each customer call/visit.
• Maintain a service tool kit and documentation to facilitate rapid customer response.
• Perform warranty service on FANUC products.
• Coordinate responsibilities, activities, and schedule with Service Supervisor to ensure customer satisfaction, proper billing, and support collections activities.
• Communicate frequently with involved FANUC America employees and customer employees to ensure that expectations are being met.
• Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
• Work out of a home office for coordinating activities and supporting customer through the Hotline in between service calls.

Ideal candidate will have the following experience/skills and education:

• Associate's degree in a related technical field, or equivalent technical education, or equivalent relevant experience.
• Minimum of three years of experience working in a related environment preferred.
• Minimum three years of experience in robotics integration / installation / service.
• Mechanical / Electrical / Pneumatic troubleshooting, teardown, and repair experience.
• Previous experience with FANUC application software and programming is highly preferred.
• Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation.
• Ability to read and interpret PLC ladder logic.
• Previous experience with FANUC robots, controllers and peripheral equipment on RJ3iB, R30iA, and R30iB control platforms is highly preferred.
• Previous experience with common robot applications (spot welding, arc welding, material handling).

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Generous Holiday & Vacation Program

FANUC America Corporation is an equal opportunity employer that proudly extends opportunities to qualified individuals including disabled persons and veterans without regard to any legally protected status or characteristic.