Incident Management - Denver

Only for registered members Denver, United States

2 weeks ago

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Job summary

This role is responsible for ensuring the project meets all stipulated SLA's and reporting deviations to concerned teams.

Responsibilities

  • Ensuring that the Project meets all the stipulated SLAs and report deviations to the concerned
  • < li > Monitoring the Queues in Cherwell and take action to prevent potential breach cases < li > Analyzing trends on staffing < li > Sending Shift Handover document with details of updates and critical outages/issues

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