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Customer service representative
1 week ago
Yobalia Dallas, United States". · | | Customer service representative (INGLS Y SAP) ** Customer service representative (INGLS Y SAP)** · Descripcin de la oferta Publicada el: 21/12/ :15h Ubicacin: Barcelona Categora: Atencin al pblico (Atencin al cliente) Vacantes: 1 Nivel: Empleado Buscamos Customer servi ...
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Customer Service Representative
1 week ago
Globe Life McKinney, United States· Customer Service Representative - UA · Primary Duties & Responsibilities · Job Summary · The Customer Service Representative's (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and profes ...
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customer service representative
1 week ago
Family Dollar McKinney, United StatesFamily Dollar - 617 N MCDONALDS ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
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Customer Service Representative
2 weeks ago
Circle K Stores, Inc. McKinney, United StatesStore : 4991 W University Dr, Mc. Kinney, Texas 75071 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Cus ...
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Customer Service Representative
2 weeks ago
Circle K McKinney, United StatesCircle K W University Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fu ...
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Customer Service Representative
1 week ago
FYZICAL Therapy and Balance Centers McKinney, United StatesIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in McKinney, TX, that is a perfect fit for youAs the first and last person our amazi ...
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Aqua-Tots Development McKinney, United StatesWe are looking for year-round Customer Service Representatives/Sales Representatives in Central McKinney This is a great company, with a supportive and fun cultureThey will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We ...
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Customer Service Representative
1 week ago
Globe Life McKinney, United StatesCustomer Service Representative - UA · Primary Duties & Responsibilities · Job Summary · The Customer Service Representative's (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and profes ...
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Customer Service Representative
2 weeks ago
State Farm Insurance McKinney, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
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Aqua-Tots Development McKinney, United StatesWe are looking for year-round Customer Service Representatives/Sales Representatives in Central McKinney This is a great company, with a supportive and fun culture · They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. ...
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Access Services Representative
1 week ago
Baylor Scott & White Health McKinney, United States**JOB SUMMARY** · The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. · **SHIFT AND SCHEDULE: Monday to Fr ...
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Access Services Representative
1 week ago
Baylor Scott & White Health McKinney, United States Part time**JOB SUMMARY** · The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. · **SHIFT AND SCHEDULE: Monday to Fr ...
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Customer Service Representative
1 week ago
Christie Rhyne - State Farm Agent McKinney, United StatesJob Description · Job DescriptionBenefits:Competitive salary · Dental insurance · Health insurance · Paid time off · Opportunity for advancement · Training & development · Vision insurance · ROLE DESCRIPTION: · Christie Rhyne - State Farm Agent is searching for a competitive Prod ...
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Aqua-Tots Development McKinney, United StatesJob Description · Job DescriptionWe are looking for year-round Customer Service Representatives/Sales Representatives in Central McKinney This is a great company, with a supportive and fun culture · They will uphold the Aqua-Tots Core Values in every interaction, whether with chi ...
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Technical Service Representative
1 week ago
Segway Powersports McKinney, United StatesDESCRIPTION · We are looking for someone passionate about technology and service and the overall powersports world. Someone who shares our obsession to deliver and secure an outstanding service experience that move people on snow, water, road and off-road. · Are you driven and re ...
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Customer Service Representative
1 week ago
Globe Life Inc McKinney, United States Full time/Regular· Category · Customer Service · Job Location · Mckinney · Tracking Code · 15291 · Position Type · Full-Time/Regular · Job Summary · The Customer Service Representative's (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all in ...
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Patient Service Representative
2 days ago
Baylor Scott & White Institute for Rehabilitation McKinney, United StatesBaylor Scott & White Institute for RehabilitationMcKinney TXPatient Service Specialist (PSS) Hours ***** 7:00am - 7:00pmFull Time / Monday-FridayCompensation depends upon candidate's years of experience and internal equity.This is an entry-level position.Starting ***** $18 - $22b ...
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Customer Service Representative
1 week ago
One Hour Heating & Air Conditioning Carrollton, United StatesBenefits: 401(k) · 401(k) matching · Competitive salary · Dental insurance · Paid time off · Training & development · Vision insurance · ...
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Patient Service Representative
1 week ago
Baylor Scott & White Institute for Rehabilitation McKinney, United StatesBaylor Scott & White Institute for Rehabilitation · McKinney TX · Patient Service Specialist (PSS) · Hours vary: 7:00am - 7:00pm · Full Time / Monday-Friday · Compensation depends upon candidate's years of experience and internal equity. · This is an entry-level position. · Start ...
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Patient Service Representative
1 week ago
Baylor Scott & White Institute for Rehabilitation McKinney, United StatesBaylor Scott & White Institute for Rehabilitation · McKinney TX · Patient Service Specialist (PSS) · Hours vary: 7:00am - 7:00pm · Full Time / Monday-Friday · Compensation depends upon candidates years of experience and internal equity. · This is an entry-level position. · ...
Customer Service Representative in McKinney - Benjamin Franklin Plumbing of Dallas, TX
Description
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
SUMMARY:
Provide outstanding customer service to new and existing customers over the telephone and email with a booking rate goal of 80% or higher. Conduct happy incoming phone calls within 3 rings and outgoing phone calls within 15 minutes after a technician leaves a customer's home or place of business and assist the sales and marketing teams with other duties as required. The ideal candidate will demonstrate a high level of attention to detail, ability to perform in a fast-paced environment and possess excellent problem-solving skills. This position is the primary communicator with our customers and technicians and requires commitment to customer satisfaction and the ability to work well in a team environment. Superior communication skills and a positive, go above and beyond, friendly attitude are critical to success in this role.
DUTIES AND RESPONSIBILITIES:
Interact with customers and technicians, provide information in response to inquiries about service offerings and resolve customer complaints. Additional duties and responsibilities include but are not limited to:
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, and obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customer issues
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customer service complaints by referring and assigning tasks to appropriate point of contact for resolution
Complete booking forms, prepare change of address records and issue service order requests
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for requested services, quote trip charges and arrange for billing or payment
Contact customers to respond to inquiries and to notify when technicians are in route
Solicit sales of new or additional services or product offerings
Must be extremely detail oriented and able to accurately process transactions
Perform other duties as assigned by management
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.
Education, Experience, Knowledge:
High school diploma or general education degree (GED)
Previous call center, customer service experience preferred.
Physical Requirements:
Requires sitting for extended periods of time. Ability to listen, hear and speak clearly over the phone or headset and focus at close distances to computer monitor.
Special Requirements:
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision
Ability to work on desktop computers and phone system
Ability to speak and communicate with others to convey information effectively
Ability to apply critical thinking skills of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Possess a service orientation by actively looking for ways to help people.
WORK ENVIRONMENT:
This position will primarily work in a climate controlled office and challenging client interactions may be encountered on occasion.
WORK HOURS:
Forty (40) hours per week
COMPENSATION:
This is a full-time non-exempt position that is eligible for overtime with prior approval.
BENEFITS:
Eligibility for health, vision and dental coverage, 401(k) plan and flexible spending accounts, subject to plan terms
Eligibility for benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods
Paid time off (PTO) earned on an accrual basis after 90 days of employment
Company-paid holidays
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
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