- Answers the phone and performs call-ahead request for field technicians
- Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.
- Dispatches orders via Mobile Data.
- Coordinates daily operational requirements between local supervision and service technician
- Routes work to service technicians.
- Monitors orders and reroutes as needed.
- Prioritizes work orders.
- Documents work orders.
- Resolves scheduling issues between the company's Call Center, customers, and supervision to achieve optimum results
- Monitors daily reconciliation of all priority calls.
- High school diploma or General Equivalency Diploma
- 2+ years of customer service or clerical experience using computerized systems
- Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.
- Excellent verbal and written communication skills
- Computer skills to include MS Office
- Ability to multi-task in a fast-paced environment
- Basic mathematical skills
- Ability to reason logically and methodically
- A calm and compassionate demeanor
- Ability to work independently and address emergency situations
-
Dispatcher 3rd Shift
3 weeks ago
Colorado Natural Gas Fort Smith, United StatesJoin our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and ...
-
Dispatcher 3rd Shift
2 weeks ago
Summit Utilities Fort Smith, United StatesThis job was posted by : For more information, please see: Summit Utilities \ \ \ Dispatcher 3rd Shift\ FORT SMITH, AR, US\ Full-Time\ 6 days ago\ 2474\ \ \ · \ · Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private ...
-
In Town Driver
1 day ago
Bachoco OK Foods Fort Smith, United StatesFounded more than 80 years ago, OK Foods has grown from a livestock and poultry feed manufacturer to join one of the world's leading chicken producers, Bachoco. · Bachoco OK Foods produces the highest quality chicken products for the U.S. market. Currently, the Bachoco OK Foods ...
-
Flight Paramedic
1 week ago
GLOBAL MEDICAL RESPONSE Fort Smith, AR, United States Full timeIf your passion is flying and you have the skills to deliver patient care in missions where every second counts, apply today · Part Time Flight Paramedic · Exciting Opprotunity · Immediate Hiring · JOB SUMMARY · We're hiring a Flight Paramedic to work with our team of air transpo ...
-
Warehouse Associate
1 week ago
The McPherson Companies, Inc. Fort Smith, United StatesGeneral Summary: · To perform all warehouse functions including preparing shipments, unloading/loading trucks, driving, and assisting Operations Personnel. · Primary Responsibilities and Duties: Work with Warehouse management to assure uninterruptible supply for our customers ...
-
Warehouse Supervisor
1 week ago
The McPherson Companies, Inc. Fort Smith, United StatesGeneral Summary: · To oversee all warehouse functions including receiving, stocking, shipping, monitoring inventory, maintaining and organizing the facility and assisting in all respective duties. The schedule for this position is open and flexible: night shift; Sunday through S ...
-
Nestle Operational Services Worldwide SA Fort Smith, United StatesNestl Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate cr ...
-
Nestle Fort Smith, United StatesNestle Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate c ...
-
Field Service Technician-Ft Smith, AR
1 week ago
Nestle Operational Services Worldwide SA Fort Smith, United StatesNestl Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate cr ...
-
Field Service Technician-Ft Smith, AR
1 week ago
Nestle Fort Smith, United StatesNestle Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate c ...
-
military firefighter
6 days ago
Arkansas Government Job Fort Smith, United StatesMILITARY FIREFIGHTER · Date: May 20, 2024 · Req ID: 40011 · Location: · Fort Smith, AR, US, 72941 · Category: AR DEPT OF THE MILITARY · Anticipated Starting Salary: $29,046.00 · Position Number: · County: Sebastian · Posting End Date: May 29, 2024 · Anticipated Starting ...
-
military firefighter
1 week ago
Arkansas Government Job Fort Smith, United StatesMILITARY FIREFIGHTER · Date: May 7, 2024 · Req ID: 39675 · Location: · Fort Smith, AR, US, 72916 · Category: AR DEPT OF THE MILITARY · Anticipated Starting Salary: $29,046.00 · Position Number: · County: Sebastian · Posting End Date: May 19, 2024 · Anticipated Starting ...
Dispatcher 3rd Shift - Fort Smith, United States - Summit Utilities Inc
Description
Job Description
Job DescriptionJoin our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.
Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity open for a Dispatcher, 3rd Shift in Fort Smith, AR.
POSITION SUMMARY:
The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.
Hours:
Sunday - 4pm - 12am
Monday - 4pm - 12am
Tuesday - OFF
Wednesday - OFF
Thursday - 12am - 8am
Friday- 12am - 8am
Saturday - 8am-4pm
This is a 24-hour office-overtime will be offered frequently in order to keep all shifts adequately covered.
Bargaining Unit position that includes a seniority system.
PRIMARY DUTIES AND RESPONSIBILITIES
EDUCATION AND WORK EXPERIENCE
KNOWLEDGE, SKILLS, ABILITIES
The position is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.
Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.
