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    • patient service representative - Bangor - Covenant Health (Tennessee)

    Covenant Health (Tennessee)
    Covenant Health (Tennessee) Bangor

    3 weeks ago

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    Description

    Job Summary

    Patient Service Representatives (PSRs) serve as ambassadors for St. Joseph Healthcare, providing exceptional customer service to patients, visitors, and guests in a multi-physician hospital outpatient practice.

    Key Responsibilities:

    • Filing, answering telephones, patient registration, posting payments, charge entry, scheduling, and third-party payer requirements.
    • Medical records processing, patient contact, transcription, and assisting personnel and physicians as needed.
    • Handling confidential patient information while adhering to hospital protocol, HIPAA requirements, and ethical standards.

    Our Mission:

    We are a Catholic health ministry providing healing and care for the whole person, serving all in our communities.

    Core Values:

    • Compassion: Honoring dignity, especially among the poor, vulnerable, and suffering.
    • Integrity: Promoting justice, ethics, and responsible resource stewardship.
    • Collaboration: Working together to create healthy communities.
    • Excellence: Delivering high-quality services with creative innovation.

    Diversity and Inclusion: We protect employees from employment discrimination based on various factors, including age, disability, and genetic information.

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Patient service representative