Transportation Operations Coordinator - Vancouver, United States - Nuna Inc

Description

As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market.

Our corporate office is nestled in scenic Berks County, PA, while our West Coast offices are in Solana Beach, CA and Vancouver WA.

Nuna's consistency and attention to detail in producing high-quality products for families are equally reflected in our superior health and welfare benefits, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design, 401(k) with a 6% Employer Match, Vision and Mental Health Benefits.

We are currently seeking an Transportation Operations Coordinator to provide efficient and effective logistic and administrative support to the day-to-day Transportation Operations with additional support to Account Services, Demand Planning and Distribution Center functions.

Essential Duties and Responsibilities:

• Accurately and efficiently process and prepare daily customer orders for shipping.
• Ensure complete, accurate and timely client order acceptance/entry into the Mode Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
• Work closely with distribution center team ensuring sales orders are shipped both timely and economically.
• Process sample requests, assist consumer service inquiries, address changes, tracking, damages and rebills.
• Track and fix shipping errors.
• Establish and coordinate schedule with carrier and tender shipments.
• Track and trace all shipments and load status.
• Proactively identify problems, providing team account services representative with viable solutions to implement.
• Work with finance credit department regarding payment and/or credit issues.
• Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
• Perform efficient and accurate data entry of all shipment related documents upon completion of shipment(s).
• Escalates complex issues as per department protocol.
• Actively participates in continuously seeking ways to improve workflow procedures, best practices, policies, etc.
• Perform other duties as requested or assigned.

This position description is intended to provide a summary of the major duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.

Requirements and Qualifications:

Experience & Education

• Three (3) to five (5) years of customer-centric, logistics, transportation and/or freight related experience.
• Industry related experience highly desirable
• High school diploma or GED required.

Knowledge

Fundamental understanding of:

• EDI transaction sets
• Carrier and shipper agreements
• Air and ground carrier rate structures, service capabilities and capacity constraints
• WA Department of Transportation regulations
• Order cycle procedures, cutoffs, and enforcement

Skills & Competencies

• Exceptional customer service skills; must be able to demonstrate positive brand awareness through all interactions with customers (internal and external).
• Ridiculously thorough, accurate and meticulous in your work.
• Unparalleled organizational and time management skills.
• Flawless execution and accuracy in high volumes of data entry; possess excellent match aptitude.
• A resourceful and collaborative team player with effective communication and listening skills.
• Ability to comprehend carrier and shipper agreements and related critical and time sensitive decision making that may or may not impact the Companys contractual obligations.
• Displays energy, drive and initiative in the pursuit of individual, department and company goals. Exhibits originality, ingenuity, and creativity in the development of new or improves methods or approaches.
• Demonstrates effective problem-solving and decision-making skills; seeks solutions through appropriate resources, evaluates alternatives and recommends viable solutions.
• Adept in working well under pressure and adaptable to a fast-paced environment.
• Ability to demonstrate calm demeanor under pressure, managing issues and unpleasant carriers or shippers with poise and ease.
• Strong aptitude to multitask and prioritize accordingly ensuring timelines and deadlines are met.

Technology

• Strong MS Office skills.
• SharePoint & Excel advanced proficiency preferred.
• Familiar with ERP solutions.
• SAP highly desirable.
• Ability to learn new software with ease.

Other

• This is a non-exempt, full-time position, requiring employees to be on-site five (5) days a week at our Vancouver, WA Distribution Center
• Ability to work extended hours as business needs warrant, may include nights and weekends.
• Employees who are in Non-Exempt positions must accurately complete, obtain approval by their manager and timely submit a timecard in the form provided by the Company, as it coincides the Companys bi-weekly payroll schedule.

Applicants must be currently authorized to work in the United States on a full-time basis.