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- Receives incoming calls from customers and assists customer in defining their product need, resolving customer issues, placing new orders, and/or providing quotes for future orders.
- Utilizes established software program to verify or create customer account, maintain documentation of past orders, quotes, pricing and discounts with high degree of accuracy.
- Answers technical questions using a strong mechanical aptitude in the areas of pneumatics, motion, motors, drives and other applicable products.
- Quotes price, availability and delivery options to customer with follow-up documentation sent to customer and maintains quote pending file with high degree of accuracy.
- Receives customer confirmation of quote and initiates purchase order.
- Knowledge of product specifications and use, informs customer and anticipates needs associated with parts.
- Sources products within Neff Group, and locates potential vendors for direct purchase of parts.
- Contacts other party as appropriate to answer customer questions, provide customer support, and refer customer to appropriate party as needed or necessary.
- Considers alternate methods for satisfying customer orders as needed, i.e. conversion of in-stock parts, ordering from outside distributors, etc. Advises customer of most cost effective method.
- Tracks and resolves customer complaints regarding incorrect or delayed shipments. Investigates errors and follows up to reduce future errors.
- Maintains professional, courteous demeanor and interaction with internal and external customers, develops rapport and anticipates needs.
- Strong customer focus.
- Technical competency.
- Ability to initiate, maintain, and develop relationships.
- Computer literacy is required.
- High School Diploma or equivalent required.
- 2 year College Degree in an engineering related field or equivalent experience desired.
- 2 – 3 years of relevant experience with some technical repair or sales experience.
- Competitive salary
- Generous Paid Time Off (PTO)
- Health, Dental, and Vision coverage
- Retirement Savings Plan
- And more
Customer Service Representative - Warrendale, United States - Neff Expansion PA LLC
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Neff Expansion PA LLC
Warrendale, United States
1 month ago
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