Jobs
>
Kansas

    Senior Technical Support Specialist - Kansas, United States - Menlo

    Menlo
    Menlo Kansas, United States

    3 weeks ago

    Default job background
    Description

    Become an integral part of Menlo's dynamic team as a senior member of our support team. You will play a crucial role in ensuring the smooth resolution of complex technical issues and customer concerns.

    If you want to know about the requirements for this role, read on for all the relevant information.

    Your impactful contributions will directly enhance education and communities, and you will be part of a collaborative team dedicated to continuous learning and innovation. If you are ready to make a meaningful contribution to a rapidly expanding company that values your skills and determination, Menlo is the place for you.

    You Will:

    • Handle escalated cases from our frontline support team and provide timely and effective solutions to meet our client's needs
    • Collaborate closely with various internal teams, including technical support, operations, and account management, to ensure customer satisfaction and maintain high service levels
    • Serve as the point of contact for escalated technical issues and customer complaints, demonstrating a high level of professionalism and empathy
    • Analyze and troubleshoot complex technical problems, utilizing your in-depth knowledge of our products and services
    • Collaborate with the frontline support team to gather relevant information and provide guidance on issue resolution
    • Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low
    • Create and maintain detailed documentation for system configurations and processes

    You Have:

    • Strong knowledge of high-quality end-user technical support, related to enterprise software and hardware
    • Understanding of networking concepts and protocols: TCP/IP, DHCP, DNS
    • 2 years experience in an MSP environment
    • Preferred experience supporting web filtering, network printing, VoIP, group licensing, remote desktop support, Google Workspace for Education, and device imaging


  • Phaxis Kansas, United States

    Must Have Qualifications: · Proven expertise in administrating and deploying Microsoft Azure Cloud Solutions. · Provisioning and management of Azure hosted VM's and supporting network architecture. · Medium to High competence in PowerShell script development. · Check all asso ...


  • basys Kansas, United States

    Summary · Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Train merchants on the equipment or software they will use to accept payment. Provide first level support as needed. Resolv ...


  • Osborn Consulting Clyde Hill, United States

    Company Overview Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. We have grown strategically over the last 20 years from a firm of one to a team of more than 1 ...


  • Cherokee Nation Tahlequah, United States

    Job Summary: · The Peer Recovery Specialists role is to support others in recovery from alcohol and other drugs and/or mental issues. The specialist will serve as a role model, mentor, advocate, and motivator for recovering individuals to help prevent relapse and promote long-te ...


  • Service Corporation International Tahlequah, United States Part time

    Our associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office relate ...


  • Planet Technology Siloam Springs, United States

    Desktop Systems Administrator · Onsite- Siloam Springs. Occasional travel 1-hour offsite · Schedule- 8 am-5 pm, weekends, holidays, early mornings, and late nights as needed · 2+ years of experience, MS Office, ticketing, networking protocols · This position is responsible for s ...


  • Grand Lake Mental Health Center Pryor, United States

    Job Details · Job Location · Mayes - Pryor - Pryor, OK · Position Type · Full Time · Description · CUSTOMER SUPPORT SPECIALIST · DEFINITION: · Employees assigned to positions in this class are placed under supervision where the work assignments are well detailed and well pre ...


  • Zillion Technologies Kansas, United States

    US CITIZENS / Green Card Holders ONLYNO THIRD PARTIES PLSAre you the right candidate for this opportunity Make sure to read the full description below.THIS IS A DIRECT CLIENT REQUIREMENT Those authorized to work without sponsorship are encouraged to apply please.Reach Saakshi Sah ...


  • Generis Tek Inc Kansas, United States

    Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhakti Lakhote at email address · can be reached on # (XXX) XXX-XXXX. · Want to make an application Make sure your CV is up to date, then read the following job specs carefully b ...


  • Prescott's, Inc Kansas, United States

    We are seeking an experienced Netsuite and NextService professional possessing strong business operations knowledge, and project management. This is a high impact role that requires strong leadership and teamwork and the ability to understand business processes and needs from mul ...


  • Velocity Enterprises Colcord, United States

    Join us on the path to a healthy future with Colcord · We are pioneers, market leaders, and have over 3,800 professionals working at our 152 locations throughout Germany in occupational medicine, occupational safety, and health management. We support and advise our clients in cre ...


  • Crimson Enterprises Bull Hollow, United States Part time

    Are you passionate about helping people in your medical profession and value finding joy in your work? If a respectful work environment is important to you, if you are seeking a strong team and a positive work atmosphere, if you are motivated by appreciation and recognition, and ...


  • Crimson Solutions Teresita, United States

    Are you looking for a new professional development opportunity? Then we have an exciting challenge for you On behalf of our client, a clinic for inpatient and partial inpatient acute care and rehabilitation in the Freiburg area, we are currently seeking a specialist (m/f/d) in ps ...


  • 22nd Century Technologies Kansas, United States

    Title: GIS Systems Engineering Specialist · Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. · Client: DoD/Federal · Location: Kansas City, MO · Roles and Responsibilities: The Senior GIS Systems Engineer is ...


  • AretiForce Kansas, United States

    ????????????x4 ServiceNow Consultants/Developers Needed - URGENT - Hybrid/Remote - Newark, New Jersey???????????? · Do you have the skills to fill this role Read the complete details below, and make your application today. · Aretiforce have exclusively partnered with a rapidly ...

  • Syndicatebleu

    EDI Specialist

    2 weeks ago


    Syndicatebleu Kansas, United States

    A personal care CPG brand is looking for a EDI Specialist to assist with conducting EDI validation, monitor EDI transactions, perform testing and data validation activities within a 3 to 4 month project · You could be just the right applicant for this job Read all associated inf ...


  • Spur Design LLC Kansas, United States

    Spur is seeking a dedicated and experienced full-time Senior ICT (Telecommunications) Designer to enhance our dynamic team. This individual will play a key role in planning, designing, and implementing comprehensive telecommunications solutions for our projects. We are looking fo ...


  • Prescott's, Inc Kansas, United States

    We are seeking an experienced Netsuite and NextService professional possessing strong business operations knowledge, and project management. This is a high impact role that requires strong leadership and teamwork and the ability to understand business processes and needs from mul ...


  • Velocity Solutions Cedar Crest, United States

    Acute Doc is a specialist in the recruitment and placement of doctors within the Cedar Crest Med Group, the nationwide market leader for medical professionals. We provide advice and support to doctors in their search for a suitable position, helping them to achieve their personal ...


  • Crimson Ventures Bernice, United States

    Are you looking for a new professional development opportunity? Then we have an exciting challenge for you On behalf of our client, a primary and regular care provider with approximately 150 beds, we are looking for you as a senior physician for internal medicine (m/f/d). Akut Do ...