Lead Patient Service Representative - Rockledge, United States - Health First

Description

POSITION SUMMARY
To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by
demonstrating leadership in promoting teamwork, prioritizing workflow, addressing, or escalating
concerns and using resources efficiently to ensure continuity of quality patient care. Serves as a
professional role model through onboarding and precepting of staff, supporting and encouraging
growth and development, and facilitating the goals of the department. Addresses customer related issues in a friendly, courteous, professional, and timely manner. Effectively communicates and escalates barriers, opportunities, and department needs to the supervisor/manager.

PRIMARY ACCOUNTABILITIES

• Ability to prioritize work and manage time effectively
• Ability to apply logic and critical thinking to identify solutions to complex problems;

recognizes trends and escalates to management

• Facilitates and provides training to staff on department specific procedures and

applications and serves as SME (Superuser) for office applications

• Serve as role model/mentor to other associates
• Act as liaison for all issues in all areas of oversight
• Ability to make appropriate decisions in the absence of management
• Demonstrates process improvement and cost saving strategies using Lean concepts
• Works special projects and performs other duties as assigned
• Constructively participates in the team Engagement Action Plan and in achieving

department goals

• Maintains established benchmarks as related to assigned tasks and shows continual

growth and improvement in benchmarks

• Ensures department adheres to all HFMG policies for patient privacy and confidentiality of

health information; secures needed medial documentation as required

• Initiates IT work tickets to resolve equipment or system related issues; maintains

documentation for service on equipment

MINIMUM QUALIFICATIONS

Education:
High School diploma or equivalent

Certification:
CPR Certification, Medical Office Assistant or Medical Terminology
certification

Work Experience:
Experience working in at least 3 different clinical specialties

Knowledge/Skills/Abilities:
Experience working in multiple systems: athena,
Modernizing Medicine, iKnowMed, knowledge of medical terminology, proven ability to
train and mentor associates, excellent verbal and written communication skills, ability to
relate well to all customers, knowledge of healthcare terminology, analytical and
troubleshooting skills

PREFERRED QUALIFICATIONS

Education:
Associate degree


Certification:
Medical Office Administration Certification

Knowledge/Skills/Abilities:
Knowledge of analyzing practice reports

PHYSICAL REQUIREMENTS
Sedentary

• Majority of time involves sitting or standing; occasional walking, bending, stooping
• Long periods of computer time or at workstation
• Light work that may include lifting or moving objects up to 20 pounds with or without

assistance.

• May be exposed to inside environments with varied temperatures, air quality, lighting

and/or low to moderate noise

• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks
• Workspace may vary from open to confined, on site or remote
• May require travel to various facilities within and beyond county perimeter; may require

use of personal vehicle


Job: **Clerical Support*
Organization: **Health First Medical Group LLC*
Title: *Lead Patient Service Representative - Urology Gynecology*
Location: *Florida - Brevard County-Viera*
Requisition ID: *072695*