Family Medicine Referrals Coordinator - Odessa, United States - Texas Tech University Health Sciences Center

Description

Position Description

Performs supervisory and coordinative work in operating a specific program or departmental project. Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise program staff, volunteers, and student assistants.

Major/Essential Functions

Work performed as part of a total health care team in providing patient referrals coordination and navigation including:

• Tracking and documentation of patient referrals to promote team awareness and ensure patient safety
• Assemble patient demographic, insurance/payer, and health data
• Insurance/payer prior authorization
• Provide patient and family communication, navigation, and advocacy through the referral process
• Establish and maintain communication and relationships with identified service providers and community resources
• Update patient records with demographics, insurance, and information on specialist consults, hospitalizations, ER visits, and community organizations related to their health.

Required Qualifications

High school graduation plus five (5) years of progressively responsible related experience; additional related education may be exchanged for required experience on a year-for-year basis.

Preferred Qualifications

• Medical Assistant certification
• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Organized and able to manage competing priorities
• Resourcefulness in problem-solving
• Able to take and follow through with delegated tasks and accountability

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.