Customer Communications Team Lead - Tampa, United States - BayCare Health System

Description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area.

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.

With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:
The Customer Communications Team Lead is responsible for the evaluation, development and implementation of Customer Communication's Specialists; Team Lead also supports projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications


Required Experience:

6 years Customer Service, of which 2 years must be in a Contact Center or as a Medical Concierge.

Must be detail oriented and flexible with changing priorities and deadlines. Demonstrated ability to work with cross functional teams. Strong organizational, writing and research skills a must. Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint. Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects. Preferred Experience is 1 year NICE Suite.


Required specific skills include:
self-motivated team-player with demonstrable success in a high stress, fast paced work environment. Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met.

Minimum Qualifications:


Other information:
Required - 6 years - Customer Service; Required - 2 years - Reference summary for details; Preferred - 1 year - Supervisory Role in a related field; Preferred - 1 year - Lead Role in a related field; Preferred - 1 year - Healthcare in related field; Preferred - 1 year - Reference summary for details

Education:

Essential:

• HS Graduate or Equivalent GED

Nonessential:

• Associates Degree

Education equivalent experience:

Essential:

• Required - High School or Equivalent; Preferred - Associates

Nonessential:

• Required - High School or Equivalent; Preferred - Associates

Facility:

BayCare Health System, Customer Communications-HSS



Location: St Josephs Main and Childrens

Status: Full Time, Exempt: No

Shift Hours: Varies


Shift:
Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: Every

On Call: Yes

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled