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    Membership Service Lead - Ypsilanti, United States - Crunch Fitness

    Crunch Fitness
    Crunch Fitness Ypsilanti, United States

    3 weeks ago

    Default job background
    Description

    Reports to:
    General Manager


    Requirements:
    Fluent in English

    Proficient reading and writing skills

    Excellent Customer Service Skills

    Commitment to Building Community

    Experience in Outreach Efforts

    Experience in Lead Generation

    Experience in Fitness Sales


    Special Skills:
    Energy & Enthusiasm

    A Passion for Fitness

    Ability to work with a sense of urgency

    Ability to work flexible hours, as necessary during closeouts or end of month

    A "roll up the sleeves" mentality

    Proven track record of achieving and/or exceeding sales goals


    Responsibilities:
    You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.

    You will master the membership play and new member tour to create the urgency to join.


    You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye.

    "


    Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.


    Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.


    Meetings:
    Monthly or Weekly Department Meetings Employee Training Meetings

    #J-18808-Ljbffr


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