Sales & Customer Operations Manager - Redwood City - Embarc

    Embarc
    Embarc Redwood City

    2 days ago

    Description

    Job Title


    Sales & Customer Operations Manager at Embarc

    Location


    Redwood City, CA

    Overview


    Embarc is a community‑focused cannabis dispensary in California that emphasizes quality, diversity, and fair pricing. The Sales & Customer Operations Manager oversees front‑end customer‑facing operations, drives sales growth, implements training programs, and ensures efficient retail support.

    Key Responsibilities

    • Lead and manage front‑of‑house initiatives to deliver exceptional service experiences and employee engagement.
    • Develop and implement strategies to enhance customer engagement and satisfaction.
    • Monitor and analyze customer feedback to drive continuous improvement.
    • Collaborate with marketing and supply chain teams to develop sales strategies that align with business goals.
    • Collaborate with Finance and leadership on sales targets, monitor performance and ensure targets are met or exceeded.
    • Analyze sales data to identify trends and opportunities for growth.
    • Create sales plans that align with Embarc's mission and values, focusing on enhancing the customer experience and promoting brand loyalty.
    • Lead weekly Sales and Marketing meetings.
    • Design and implement comprehensive training programs for retail staff to improve product knowledge and sales techniques.
    • Mentor and coach team members, fostering a culture of continuous learning and development.
    • Evaluate training effectiveness and modify programs as needed to maximize impact.
    • Develop, document and implement SOPs for front‑of‑house operations to standardize service delivery and operational practices.
    • Train staff on SOPs and ensure compliance across all locations.
    • Regularly review and update SOPs to reflect changes in business processes and industry best practices.
    • Ensure efficient store operations, including inventory management, merchandising and visual standards.
    • Develop and enforce operational policies and procedures to improve efficiency and consistency.
    • Coordinate with supply chain and logistics teams to optimize stock levels, delivery schedules, and product assortment.
    • Assist in planning and execution of new store openings.
    • Plan and execute in‑store events and collaborate with community partners to align with Embarc's mission.
    • Collaborate with cross‑functional teams and communicate effectively with stakeholders at all levels.
    • Provide insights and recommendations from the front‑end operations perspective to support strategic initiatives.
    • Participate in regular meetings to discuss performance metrics, operational challenges, and project updates.
    • Perform other duties as assigned by direct supervisor to support overall success of the retail operations department.

    Qualifications

    • Bachelor's degree in Business Administration, Retail Management or related field, or 5 years' experience in retail store operations.
    • Proven experience in retail management with a focus on customer‑facing operations.
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal abilities.
    • Proficiency with retail management software and data analytics tools.
    • Ability to develop strategic plans and translate them into actionable objectives.

    Working Conditions

    • Willingness to work flexible hours, including weekends and holidays.
    • Ability to travel to various store locations for oversight and support.

    Benefits


    Competitive salary, benefits package and professional growth and development options.

    Seniority Level


    Mid‑Senior level

    Employment Type


    Full‑time

    Job Function


    Management, Retail


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