Services Leader, Strategic Accounts - San Francisco

Only for registered members San Francisco, United States

3 weeks ago

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$197,000 - $257,000 (USD)
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Job summary

We are hiring a global leader to build, scale and lead a high-impact Strategic Account Services organization supporting Canva's most complex and high-value customers.

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Responsibilities

  • Lead & Scale a Global Services Organization - Build, lead and develop a global team of Strategic Implementation Managers and Technical Account Managers
  • Oversight complex multi stakeholder implementations for enterprise strategic accounts Ensure predictable delivery strong executive alignment measurable outcomes Engage directly with high risk or high visibility customers to ensure exceptional experiences Partner Across the Business Collaborate closely with Sales Customer Success Product Engineering to align on customer outcomes Support pre sales discovery scoping executive conversations to instill confidence in post sales delivery Influence go-to-market services strategy for enterprise customers Provide structured customer feedback to inform product roadmap platform investments Build Scalable Services Operations Design optimize implementation services processes that scale globally Define track success metrics including time value implementation health customer satisfaction Balance operational rigor flexibility strategic customers Be a Builder Identify gaps design solutions execute without waiting for perfect conditions Balance short term execution long term organizational design Build systems playbooks standards that scale with Canvas growth+
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