Sr. Technical Project Manager - Johnson City - Ntara

Description

Position: Sr. Technical Project Manager
Location: Full-time remote (United States)
Reports to: VP, Operations and PMO
About Ntara:
Ntara is a leading PXM (product experience management) consultancy that helps manufacturers and brands modernize their digital ecosystems. With deep expertise in PIM, DAM, and ecommerce strategy, we empower brands and product-focused companies to deliver consistent, trustworthy product experiences across digital channels by simplifying systems, centralizing data, and implementing solutions that drive growth and value.
Why join Ntara?
Our work spans consulting, technology, and process optimization, giving you the chance to tackle complex challenges that truly impact our clients' businesses. If you thrive in a collaborative environment, love solving problems, and want to make a measurable difference, Ntara might be the place for you.
Position summary:
The Senior Project Manager owns the delivery and governance of client engagements across projects, agile sprints, time & materials, and retained services. They manage day-to-day execution while ensuring alignment with client goals, contracts, and delivery standards.
They lead cross-functional teams and third-party partners, oversee plans, milestones, priorities, risks, and budgets, and drive clear task creation and delegation. The Senior PM will serve as the primary client contact, providing consistent status reporting, proactive communication, and seamless coordination between clients and Ntara's production teams to ensure successful outcomes.
Key responsibilities:
Client Acquisition & Growth

• Partner with Account Directors on existing client acquisition efforts, including estimating projects and timelines for upcoming work using standard quoting tools
• Contribute to pre-sales strategy, scoping discussions, and forecasting future client opportunities
• Travel with Account Directors to strengthen executive relationships and support business development efforts

Client Centricity

• Serve as a trusted advisor, managing client expectations related to scope, timelines, budget, and delivery outcomes
• Proactively manage engagements by identifying risks, dependencies, and scope or budget concerns before they impact delivery
• Lead client meetings (virtual and in-person) to drive objectives, alignment, and long-term relationships
• Produce executive-ready status and sprint reports, including hours usage, progress, risks, and next steps, in partnership with Account Directors
• Lead client retrospectives and translate feedback into actionable improvements for delivery teams

Communication & Stakeholder Management

• Ensure project requirements, priorities, and success criteria are clearly understood across all stakeholders
• Act as a hub between clients, Account Directors, production teams, and third-party partners
• Manage approvals and ensure clients understand delivered work in the context of scope, objectives, and documentation
• Capture, structure, and communicate client feedback to guide iterations and ensure clarity for delivery teams
• Proactively follow up on delayed client feedback and communicate impacts to timeline, scope, and budget
• Monitor deadlines and escalate risks to Account Directors and PMO when delivery or financial health is at risk
• Facilitate regular internal check-ins to maintain alignment across concurrent engagements

Delivery Leadership

• Own end-to-end delivery of contracts, ensuring work is completed on time, within scope, and on budget
• Lead project planning efforts, including timelines, resource allocation, and delivery plans
• Oversee task and issue management to ensure adherence to SOWs and contractual obligations
• Negotiate priorities and deadlines with Account Directors, clients, and production teams
• Monitor work for quality, completeness, and alignment to scope, budget, and timeline
• Lead client kickoffs, status meetings, and delivery governance across all contract types
• Ensure production teams have clear requirements, accurate estimates, assets, and timelines to execute effectively
• Collaborate with peer Project Managers to balance priorities and optimize shared resource utilization
• Identify, escalate, and resolve delivery, resource, or performance issues impacting KPIs
• Ensure appropriate resourcing (internal and external) to meet contract needs
• Enforce quality assurance, brand standards, and internal review processes prior to client delivery
• Review interim deliverables to increase likelihood of client approval and contractual compliance
• Manage backlog health for retainers and agile engagements, maintaining 1-2 months of actionable work
• Escalate backlog gaps, blockers, or client-side delays to Account Directors
• Ensure proper project closeout, documentation, and archival for future access

Revenue & Financial Management

• Manage billing milestones and ensure accurate revenue forecasting
• Initiate and coordinate client billings with Finance
• Secure approvals for scope changes, cost overruns, and contract amendments

Strategy & Continuous Improvement

• Define and execute project strategies that achieve client outcomes within scope, budget, and timeline
• Consult with senior leadership on delivery strategy, risks, escalations, and operational improvements
• Identify opportunities for future client work and support account growth planning
• Contribute insights, learnings, and best practices to continuously evolve Ntara's Project Management discipline

Skills + experience:

• Bachelor's degree in Business, Marketing, Digital Media, Communications, Project Management, or related field preferred; equivalent professional experience considered
• 6+ years of progressive project management experience, including leadership of complex, cross-functional engagements
• Demonstrated success delivering large-scale projects ($1M+ budgets) from initiation through closeout
• Strong working knowledge of web technologies and platforms (e.g., HTML, CSS, , C#, and related frameworks) to effectively partner with technical teams
• Proven ability to make sound, independent decisions with a strategic, client-centric mindset
• Advanced project management certifications (PMP, PMI-ACP, SAFe, or equivalent) are a plus
• Excellent leadership, communication, and stakeholder management skills, with experience influencing at all levels of an organization
• Extensive experience with project management and collaboration tools, including task management, sprint planning, and bug tracking systems
• Prior client services or project management experience in a digital, creative, or agency consulting environment, with responsibility for multiple concurrent engagements

Team culture + values:

• Empathy: We seek to understand.
• Clarity: We cut through the noise.
• Ownership: We own outcomes.
• Ambition: We push boundaries with purpose.
• Integrity: We do what's right, even when it's hard.
• Teamwork: We face everything as one team.

Perks + benefits:

• This is a 100% remote, U.S.-based role. While the position is remote-first, there may be occasional travel for key client meetings, project workshops, or team gatherings. These instances are limited and scheduled with plenty of notice. Working schedule in EST is preferred.
• Competitive salary
• Collaborative, growth-oriented culture
• 401K with matching contributions
• Top-notch employee healthcare options
• Paid vacation days, holidays, and personal days
• Opportunity to make a measurable impact
• Great Place to Work Certified Company