Client Resolution Specialist - San Antonio, TX
1 month ago

Job Summary
The Client Resolution Specialist maintains responsibilities similar to a Customer Service Representative and is responsible for handling inbound customer calls from both providers and members but is more highly focused on resolving client-related issues and providing expert-level resolution to complex cases.This may include partnering with Benefits departments in trying to solve complex issues. The Client Resolution Specialist provides standard client support: Primary client contact for claims and customer service issues and question for assigned accounts. Main customer service contact to resolve issues and identify customer needs on a pro-active basis.
- Assisting with customer service phone calls and queues as assigned.
Job description
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