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- Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment.
- Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS, and in-house applications.
- Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images.
- Utilize mobile device management software to monitor, manage, and secure user mobile devices.
- Build and deploy mobile solutions based on customer requirements.
- Performs intense troubleshooting and problem resolution for multiple locations and networks.
- Performs Level 1 and Level 2 functions related to POTS phone devices and Cisco call management devices.
- Works with other IT professionals as directed to coordinate efforts, troubleshoot peripheral and hardware issues, resolve cross-team issues, communicate, and track changes for classified, unclassified, and special communications networks.
- Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot.
- Resolves and tracks incidents using a ticketing system.
- Works with the CRM and SharePoint Developers to assist in resolving content management and permission-related issues.
- Education: Bachelor's Degree or equivalent experience.
- DoD 8570 compliant for IAT Level II.
- 3+ years of related experience.
- Required Technical Skills: MS Windows 7/10 Operating System, Microsoft Office 2010 or later, Experience with personal computers, terminal, peripheral equipment, and associated software repair, installation, configuration, and system operation, Experience with VPN technologies, Experience with virtualization technology (VMware) desired, Experience with Cisco Call Manager.
- Self-motivated and able to work independently and take initiative in identifying and addressing challenges.
- Effective communications and listening skills.
Tier II System Administrator - Fort Liberty - General Dynamics Information Technology

Description
Job Title: Tier II System Administrator
Description:
Transform technology into opportunity as a Tier II System Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT, people are our differentiator. As a Tier II Systems Administrator, you will help ensure today is safe and tomorrow is smarter.
Key Responsibilities:
Requirements:
About GDIT:
We are GDIT, a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.
Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Help Desk Support Service Specialist
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