- Strong, demonstrated leadership traits including the ability to effectively manage conflict and model the Company's values and Code of Ethics and Business Conduct
- Must be able to demonstrate strong supervisory skills with a team of diverse employees including: ability to influence, lead, direct, coach, mentor, train, develop and manage employees
- Evaluating and developing the dispatcher team
- Providing training related to safety, proper procedures, and job performance
- Monitoring to ensure adherence to procedures, quality customer service, and employee productivity
- Scheduling and ensuring adequate dispatcher shift coverage
- Ensuring that dispatchers have access to the appropriate software and applications for performance of job duties
- Working with Operations leadership to ensure optimum workforce management and efficient completion of field work orders
- Ensuring adequate communication with field employees and leadership
- Properly recognizing and managing abnormal operating conditions, and making the appropriate notifications
- Performing time and expense approval
- Monitoring departmental budget
- Performs other duties as assigned
- Some overnight travel and travel to offices throughout the service territory may be requiredCertificates/Security Clearances/OtherRequired Knowledge, Skills, Abilities & Experience
- Bachelor's degree and 3+ years of directly related experience; OR
- Associate's Degree and 5+ years of directly related experience; OR
- High School diploma and 7+ years of directly related experience
- Strong communication skills with the ability to communicate both verbally and in writing with internal and external customers in a competent and professional manner
- A working knowledge of computers with experience using Word, Excel, Outlook
- Demonstrated experience handling constantly changing and emerging priorities and scheduling/prioritizing work
- Experience maintaining a sustained focus on work quality and safety
- Ability to prepares and lead regular employee meetings including business review, safety, and environmental updates
- Ability to work and accept calls outside of normal working hours
- Bachelor's Degree and 7+ years directly related experience
- 3+ years' supervisory, lead, or project lead experience
- 3+ years' experience in utility or emergency response dispatching
- A working knowledge of SalesForce and/or SAP
- Knowledge of natural gas / utility industry; operations activities; policies and procedures governing Company and customer generated work.
- Bachelor's degree and 3+ years of directly related experience; OR
- Associate's Degree and 5+ years of directly related experience; OR
- High School diploma and 7+ years of directly related experience
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Supervisor - Gas Operations (Dispatch) - Gastonia, NC - VetJobs
Description
Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America.
We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.
We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy.
Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered "yes," then read onMilitary service members and veterans with a rank of E-5 or higher plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.This position does not offer relocation assistance.
Job SummaryThe Supervisor-Gas Operations (Dispatch) will supervise and lead a team of employees that provide 24 hours a day /7 days a week/365 days a year dispatching services for North Carolina, and will be located in Gastonia, North Carolina.
Dispatch Operations supports the Company's gas distribution operations, including oversight of the emergency plan for timely service restoration during gas outages.
The successful candidate is expected to work fully onsite Monday through Friday. A hybrid or remote work schedule is not available for this position.The Supervisor:
o will ensure proper work methods are applied and safety precautions are followed.
o will advise and assist in training and development of employees and communicate across varied disciplines to complete tasks and resolve issues.
o generally works day shift Monday to Friday, applicants must be capable of meeting with employees on all shifts, including nights, weekends, and holidays, if necessary.
o must be available to receive calls related to system problems, scheduling issues, and/or emergencies at all hours of the day/night.
Responsibilities include:
Directly related experience includes:
utility operations and/or maintenance, dispatching, operations, customer service, contact/call center, transportation/service industry, emergency response, or other related fields
Preferred Qualifications:
Preferred Disciplines:
Business, Operations, Engineering, Engineering Technology, LogisticsLicenses, Certifications, or Quals DescriptionMust have a valid driver's license and own means of transportation.
Other Working ConditionsOffice environment with limited travel.
