Shelter Supervisor - Los Angeles, United States - Upward Bound House

Description

Job Description

ORGANIZATIONAL OVERVIEW

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

SUMMARY: Coordinates all operations of the SPA 6 CES Interim Housing Program, including Residential Associate staff supervision, monitoring security, property maintenance, inventory management, vendor management, food distribution, program safety and security, and compliance with facility standards. Will also be responsible for driving and delivering program equipment and supplies.

ESSENTIAL FUNCTIONS:

SUPERVISION/TRAINING

• Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, , for SPA 6 Live-In Security/Maintenance/Residential staff.
• Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work, and interact with other staff and program participants.
• Participate in the development and implementation of program policies and
• Participate in the interviewing and hiring of new
• Inform supervisor as needed about pertinent
• Coordinate staff
• Be on-call to respond to program needs including covering open
• Ensure maintenance of program properties according to contractual standards.
• Manage procurement and tracking of items needed to maintain properties.

MANAGEMENT

• Hold regular staff meetings to ensure the dissemination of all information to staff and
• Participate in special projects and
• Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as
• Routinely review all required reports, logs, mail, requests, as needed, maintaining an organized filing system.
• Ensure functionality of shelter appliances and systems; identify issues and implement corrective actions.
• Manage cleaning and maintenance supplies inventory.

PROPERTY MANAGEMENT

• Conduct property inspections and log results in shelter tracking log, these include daily property walk through; quarterly property inspection; annual apartment inspection; apartment turnover and inspection; apartment maintenance checklist and other funder inspections.
• Control and ensure execution of maintenance work orders in an efficient and responsive manner; oversee work orders and ensure completion in a timely manner.
• Ensure maintenance of landscape and grounds.
• Attend to special items such as key systems and locks; sanitation and pest control; independent contractors and maintenance contracts and maintenance equipment list (include serial numbers where appropriate).
• Oversee maintenance and janitorial functions.
• Maintain relationships with suppliers, vendors, and professionals servicing the property.
• Maintain a clean and safe facility and office space.
• Ensure that the preparation and cleaning of units for new program participants is completed within the prescribed timelines.
• Make regular follow-up inspections on maintenance work.
• Make recommendations for physical repairs, replacements, and/or improvements as well as for supplies, materials, and equipment.
• Evaluate maintenance operations periodically to determine cost efficiency.
• Perform emergency work as required and be available on a 24-hour call basis for emergencies.

OTHER DUTIES

• Ensure safety and welfare of residents; shelter operations are efficiently run, and staff interact in a professional courteous manner with all residents
• Understand all the program rules and implement them in a manner that fosters support, empathy and respect.
• Help resolve issues in a compassionate and unbiased manner.
• Foster an overall environment of support, empowerment and camaraderie among residents in the facility.
• Other duties as assigned.

QUALIFICATIONS:

• High School graduate or GED, Associate Diploma preferred; expertise in janitorial and maintenance services.
• 2 years experience working with homeless population; experience working with homeless families preferred.
• At least 3 years supervisory experience.
• Ability to maintain clear personal and professional boundaries.
• Ability to work effectively in constantly changing and sometimes demanding or chaotic environment.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.
• Ability to remain alert and on duty throughout shifts.
• Ability to respond responsibly in emergency and crisis situations.
• Ability to communicate well both orally and in written form, and follow detailed instructions.
• The ability to work varied hours including evenings.
• Basic computer skills including used of Windows Office Suite programs.
• Proof of a valid California driver license and valid automobile liability insurance.

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Work with average supervision.
• Perform other duties as assigned.

COMMON PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to:

Walk and climb stairs; Stand for extended periods of time; Sit upright for extended periods of time; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Lift with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.