- Inbound and outbound calls
- Provide a high level of customer service through proactive support and active listening.
- Mediate escalations
- Utilize strategies to retain existing accounts and bring on additional business locations.
- Conduct a high level rate analysis.
- Upsell products/services.
- Utilize CRM to maintain effective documentation.
- Maintain Weekly and Monthly Reports
- Submit account changes/service requests to the account's changes department.
- Work with sales reps and various internal departments to help resolve any customer issues and/or account cancelation requests.
- Manage task or project-based assignments including but not limited to portfolio conversions and outbound campaigns.
- Bilingual preferred (English and Spanish)
- 1+ year in customer service or call center or related experience
- High school diploma or GED equivalent
- High attention to detail
- Strong organizational skills
- Effective Time Management
- Ability to communicate clearly and professionally via phone and email.
- Ability to learn quickly and multi-task in a fast-paced, ever-changing environment.
- Works effectively unsupervised and in a team environment.
- Intermediate math skills.
- Experience with Microsoft Office programs (Outlook, Excel, Word, etc.
- Desired prior call center experience.
- Desired prior experience in the Payment Industry or related field.
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Orthodontist - Snodgrass King Murfreesboro
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North American Dental Group Murfreesboro, United StatesFull-Time Orthodontist needed in our Murfreesboro office. · If you are seeking a new opportunity or are a new graduate and would like to be a part of something special, we have an immediate and exciting opportunity for you Snodgrass-King Dental is a Multi-Specialty practice with ...
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CERTIFIED Personal Trainer
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State of Tennessee Murfreesboro, United States· Job Information · State of Tennessee Job Information Opening Date/Time 05/28/2024 12:00AM Central Time Closing Date/Time 06/03/2024 11:59PM Central Time Salary (Monthly) $3,542.00 Salary (Annually) $42,504.00 Job Type Full-Time City, State Location Murfreesboro, TN Department ...
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Director-Finance
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City of Murfreesboro TN Murfreesboro, United StatesThe purpose of this class within the organization is to oversee, manage, and administer the overall operation of the Finance department. · Essential Functions: · Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of t ...
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Community Outreach Worker
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Outreach Development Corp. Brentwood, United StatesOutreach is seeking a qualified candidate for the position FT Community Support Specialist for our adolescent residential program located in Brentwood, LI. The Community Outreach Specialist is responsible for coordinating care and participating in discharge planning. Duties inclu ...
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Travel Nurses, Inc. Smyrna, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Smyrna, Tennessee. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: Tr ...
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Registered Nurse
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Travel Nurses, Inc. Smyrna, TN, United States TemporaryTravel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Smyrna, Tennessee. · Job Description & Requirements · ~ Specialty: Med Surg · ~ Discipline: RN · ~ Duration: 13 weeks · ~36 hours per week · ~ Shift: 12 hours, nights · ~ Employment Type: ...
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Support Specialist, Resident Resources
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Tyler Technologies Brentwood, United States· The Support Specialist is the face of Tyler Technologies when it comes to working with customers on a daily basis. As such this position has a significant impact on client satisfaction, retention and revenue growth. The ability to provide exceptional service will shape our cli ...
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Volunteers of America Mid-States Murfreesboro, TN, United StatesPOSITION TITLE : LPN · LOCATION : Murfreesboro, TN · STATUS : Full Time, Hourly, Non Exempt (3rd Shift, Sat, Sun & Mon-Wed) · PROGRAM : Murfreesboro Developmental Disabilities Services · REPORTS TO : LPN Case Manager · INTRODUCTION : · Volunteers of America Mid-States ...
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Travel Nurse RN
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Travel Nurse RN
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One10 Marketing Franklin, United StatesAbout Us · At One10, we are more than just a workplace; we are a community of individuals who share a common belief - the belief in better products and, equally important, the belief in a better you. · Believe in Better Solutions: We take pride in the work we do because we beli ...
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Customer Care Retention Specialist - Murfreesboro, United States - i3 Verticals Management Services, Inc.
Description
Job Description
Job DescriptionJOB TITLE: Customer Care Retention SpecialistDEPARTMENT: i3 OperationsREPORTS TO: Customer Care SupervisorJOB LOCATION: Murfreesboro, TNPosition SummaryOur Customer Care Specialist is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services and to improve upon areas of dissatisfaction. We are looking for an individual that possesses a strong drive for learning and results. Must be personable and comfortable working with customers and sales representatives via phone and email.
Essential Duties and Responsibilities