Customer Success Manager - Chicago, United States - Syncron Inc

Description

EazyStock's parent company, Syncron, has been specializing in Inventory and Price solutions for enterprise customers for 30years. With customers such as JCB, Mazda and Manitowoc, Syncron is a market leader in their field.

EazyStock was set up as a cloud-based forecasting, purchasing and inventory optimization tool, with the goals of helping customers reduce stock, increase service level, provide dynamic categorization, and give easily accessible KPI information.

We are an entrepreneurial and international team, operating across Europe, Asia, and the USA, developing and selling the best cloud-based inventory optimization solution on the market.

The software is best in class, but it is our people that make us special. We hire great people, give them the tools, and then help them to flourish. We are a customer first business who achieve our goals together.

We are looking for someone who has a growth mindset, can bring experience and knowledge, and who has a genuinely customer centric outlook.

About The Role

The Customer Success Manager (CSM) is the face of the company.

It is an exciting and broad role that includes both heading up the implementation of new customers, and providing their long-term guidance to ensure they meet their goals.

It is about taking responsibility for your allocated customers and becoming a part of their business.

We want you to know what they do, how they do it and how EazyStock can best add long-term value.

What would you do?

Attend, contribute to, and eventually lead Discovery Workshops with customers.
Map customer requirements to EazyStock capabilities.
Help customers to map their data to the EazyStock interface specifications.
Work with our implementation team to configure the EazyStock solution.
Test inbound customer data and EazyStock results.
Provide user training.

Who you are? / What we expect:

Some demonstrable working experience in at least one of Supply Chain, Purchasing or Forecasting.
Business English proficient. With evidence of tailoring both verbal and written communication to achieve desired results.
Clear and concise presentation skills, ability to adapt message depending on audience.
Ability to teach, train and coach users through their EazyStock journey, identifying different learning methods and adapting your training.

The icing on the cake:
Project Management Experience (particularly in Software).
Experience in a cloud SaaS organization.
Experience with cloud Software implementations.


We offer:
Competitive Salary
Private Healthcare.
Flexible hybrid working (typical expectation to be in downtown Chicago office 2-3 days a week).
Structured onboarding training plan.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds.

We believe in transferable skills and a shared passion for success

The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger.

Our go

al:
to make the complex simple.

Visit to get to know us better

If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here.

Upon request to Syncron Whistleblowing Procedure will be made available to you.

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