- Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
- Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
- Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
- Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
- Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
- Support qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
- Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
- Manage program budgets including risk and impact of changes to program plans
- Identify and minimize risks or constraints that would impact program deliverables
- Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other projects/initiatives
- Maintain/archive program documentation
- Ensures program deliverables are met in accordance with expectations
- Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
- Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
- Manage moderately complex programs
- Serve on teams and task groups for programs or initiatives of considerable impact within the business unit &/or across the organization
- Ensure effective program management from inception through implementation
- Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures
- Solve moderate to complex project-related problems
- Interact effectively with managers and division/department management concerning program(s)
- Recommend improvements across division/department lines
- Build relationships with management and key stakeholders
- Perform other duties as assigned
- Experience in workflow and program development including development of requirements documents, procedures, and implementation plans
- Significant experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
- Significant experience in collaborating across organizational boundaries and building partnerships across various functions
- Experience in leading, training, guiding and mentoring others
- Significant experience working with leadership and management in diverse and complex operational environments
- Advanced project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
- Advanced planning, organizational and problem-solving skills
- Advanced skill in identifying and analyzing business requirements and recommending solutions
- Innovative thinking skills to solve problems and facilitate the decision-making process
- Advanced verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
- Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
- Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
- Project Management Professional (PMP), or the equivalent combination of training, education, and experience
- Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
- Knowledge of systems and software used at Navy Federal
- Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
- Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
- Master's Degree in Industrial and Organizational Psychology Experience on talent assessment programs, measurement of talent systems, and/or competency modeling
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Program Manager II - Winchester, United States - Navy Federal Credit Union
Description
Overview
The Program Manager II, Assessments will develop and implement the assessment strategy for Navy Federal for selection and development assessments. In this role, they will partner with Talent Acquisition and Learning & Talent Development stakeholders to learn about their assessment needs; develop an assessment strategy that defines our approach for selecting, using, and monitoring assessments in compliance with business and legal requirements; and implement the strategy with those identified partners. For new assessments, the Program Manager II will identify target assessments that meet stakeholder needs, review vendor validation studies, support vendor onboarding and implementation as the assessment expert, and conduct internal validation studies and ongoing monitoring.
Responsibilities
Qualifications
Desired Qualification(s)
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
