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- Educational Assistance
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- Benefits offerings vary according to employment status
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Unit Clerk - Warren, United States - Mercy Health
Description
Thank you for considering a career at Mercy HealthThis position is represented by a collective bargaining agreement.
Summary of Primary Function
The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge.
Essential Job Functions
Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures.
Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc. Communicates patient clinical requests to nursing staff.
Answers patient call lights courteously and quickly addresses the patient's needs.
Transports ambulatory/wheelchair patients as directed by the RN.
Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
Manages physician consultations and charts accordingly in Epic Care PATH. Greets physician on the unit. Introduces physician to new associates. Locates patient's nurse for physician when necessary.
Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel.
Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit. Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff. Documents according to hospital policy. Enters patient billing as required.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Patient Population
The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement.
Also, select the age of the patient population served:
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Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
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Adolescents years)
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Infant (1-12 months)
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Adults years).
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Pediatrics (1-12 years)
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Geriatrics (65 years and older)
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Not applicable to this position.
Employment Qualifications
Education Qualifications - List the minimum education, training, and experience required to perform the essential functions of the position.
Required Minimum Education:
Less than High School Diploma
Specialty/Major
Preferred Education
High School Diploma or GED
Specialty/Major
Licensing/ Certification - If registration, certification or licensure is required, include the name of the accrediting or licensing body.
Licensure/Certification Required
Medical Terminology course or completion within one year. Heart Saver.
Licensure/Certification Preferred
Minimum Qualifications
Previous experience working in hospital setting.
Previous unit clerk experience or equivalent preferred.
Other Knowledge, Skills and Abilities Required
Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.
Other Knowledge, Skills and Abilities Preferred
Computer literacy (charting, emails, and other documentation).
SHIFT/SCHEDULE
Many of our opportunities reward* your hard work with:
Scheduled Weekly Hours:
24
Work Shift:
Afternoons/Evenings (United States of America)
Department:
Emergency Department - St. Joseph
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.