Bilingual Customer Solutions Specialist - Ogden, United States - Hawx Pest Control

Description

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry.

Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love.

As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture.

Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.

As a company, Hawx is driven to achieve excellence預 goal that begins with our individual team members.

At Hawx, we understand how important it is to recruit預nd reward用eople who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

We are seeking a skilled Retention Customer Solutions Agent who can help us retain our existing customers and drive sales growth.

The ideal candidate will have critical thinking skills, sales experience, and strong empathy skills to understand and address customer concerns and needs.

This is a full-time position with a base pay of $18-$24 an hour with bonus and commissions.
Responsibilities
Handle inbound calls from customers who are considering canceling their services or have other concerns
Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them
Provide excellent customer service, and demonstrate empathy and understanding of customers' situations
Make outbound calls to existing customers to drive retention and upsell additional products or services
Meet or exceed retention and sales targets
Maintain accurate and detailed customer records and documentation
Required Skills
Fluent in Spanish and English
High school diploma or equivalent
1+ year of experience in a sales or customer service role, preferably in a call center environment
Excellent communication skills, both verbal and written
Strong empathy skills and ability to relate to customers from diverse backgrounds and experiences
Ability to work in a fast-paced environment and adapt to changes quickly
Strong critical thinking skills and ability to identify and solve problems creatively
Comfortable with using computer, including CRM systems and call center software
Ability to work a flexible schedule, including weekends as needed
Eagerness to go above and beyond to address customer and employee needs
Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership
$18.00-$24.00 per hour + bonus and commission
PTO and Paid Holidays
Continued training and development
401K with company match

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees.

Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion.

Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.

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