Learning Management System Administrator - New York, United States - The New York Foundling

Description

Overview:

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health servicescore to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Salary Range: $75,000 $80,600/year

Under the direction of the Assistant Vice President of Staff Development & Training, The Learning Management System Administrator will manage the day-to-day operation, utilization, and delivery of the LMS. The LMS Administrator is the subject matter expert for the New York Foundlings LMS (learning management system), reporting and analytics. The LMS Administrator will develop and edit curriculum content to support the learning needs of all NYF staff. They are supervised directly by the Chief Human Resource Officer.

The specific responsibilities of The Learning Management System Administrator included, but are not limited to:

Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with the Staff Development & Training team of learning and development professionals including maintaining the LMS content quality, version control and archival information
Lead technical research and development to enable continuing innovation within the LMS infrastructure.
Collaborate with Staff Development & Training team to research and recommend training delivery technologies and evaluate existing e-learning solutions for future development opportunities.
Collaborate with the NYF IT application development team and the Staff Development & Training team to decide which content area materials to develop and how they should be delivered.
Collaborate with IT as needed to test systems that impact and pull from the LMS
Develop and project manage training projects relating to LMS improvement, course delivery, and content creation
Work with Staff Development & Training team to modify instructional materials and identify opportunities to improve the overall effectiveness of training; Review and revise already established e-learning content and maintain the learning management system
With support from AVPs of Staff Development & Training the LMS Administrator will attend necessary program meetings to ensure that LMS is meeting their needs and necessary and required curriculum and tracking procedures are set up in LMS.
Develop e-learning courses
Provide LMS training and support to internal and external staff, students, and users on functionality, usage and reporting.
Track and escalate all user issues and provide status updates
Set up courses, schedule and tracking in LMS to meet program and overall agencys needs and requirements
Audit and monitor LMS user data and support the development of new reports and dashboards that will be used for ongoing improvement and compliance
Support program leads with trouble shooting and user questions related to internal courses
Provide technical guidance about LMS standards related to NYF and compliant with ADA and accessibility regulations
Assign roles to learners and manage hierarchy
With support from AVPs and Training Team, lead marketing strategy highlighting relevant courses to increase utilization of the LMS

The Learning Management System Administrator will meet department productivity expectations, as established by senior management, participate in individual supervisory conferences, set up training space as needed and produce training materials. The LMS Administrator will participate in monthly team meetings, maintain computerized training records, including producing reports, stay abreast of current issues, trends and knowledge in the human service field.

Other responsibilities and expectations:
- Regular and punctual time and attendance, and adherence to The Foundlings and your departments specific time and attendance policies and protocol.
- Consistent demonstrated commitment to The Foundlings BHAG, mission, vision and values (Compassion, Dignity, Family and Community, Diversity, Excellence).
- Adherence to The Foundlings employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements
- Any other duties and/or tasks that may be assigned.
- This JD is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this JD at any time with or without notice.

Other Requirements:
Prior experience with LMS platforms and eLearning/Instructional design principles
Understanding of eLearning standards including SCORM, AICC, and xAPI
MUST have demonstrated expertise and proficiency with LMS/CMS systems and must have an interest in emerging technologies.
Experience with cloud-based applications.
Knowledge of database software or relational database theory
Ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding.
Direct training experience. Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project Manager).
Written communication and writing skills.
Obtaining training certifications as identified based on agency needs.
Ability to engage trainees and adjust delivery accordingly.
Ability to work evenings and Saturdays as assigned.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

• Demonstrated strong commitment to safety.