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North Charleston

    Road Supervisor/Dispatcher - North Charleston, United States - National Express Transit

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    Description
    WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S.

    locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents.

    Visit

    Responsibilities:
    Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practicesProvides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the futureEnsures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer serviceMonitors on-time performancePrepares and submits required reports in a timely mannerSupervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General ManagerCollects and audits employee DVIsEvaluates the performance of all direct-report personnel on a regular basis according to company policyAdministers appropriate employee discipline as necessaryDirects and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
    Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
    Communicates all relevant details of driving assignments to drivers to ensure proper execution.

    Assist drivers with routing directions and directs them to perform special services when required.

    Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.


    Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.


    Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.


    Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.

    Qualifications
    High School diploma or equivalent; some college preferredCommercial Driver's License (Class A or B), Airbrakes, and Passenger Endorsement requiredPrevious dispatch experience is preferred

    5 years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experienceKnowledge of the company, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service providerProven supervisory expertise and knowledge of related methods, practices and techniquesComputer literacy, preferably in word processing and spreadsheetsExcellent interpersonal skills, well developed written and verbal communication skillsBasic math skillsRelationship building and maintenance and collaborative skills to provide high-level support and advice to local decision-making customers, foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issuesOral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce, promote the company as a leading edge service provider in TransitWell-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routingKnowledge of surrounding geographic area to ensure effective and efficient routing.

    Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

    Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
    Ability to read and interpret documents and instructions from customers and other team members

    Ability to function in a fast-paced environment, under substantial pressure

    Ability to problem solve, work independently, read road and street maps
    Ability to operate two-way and emergency radio systems

    Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

    Ability to use Microsoft Office Program and computerized routing software.

    Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

    Bi-lingual abilities a plus

    At National Express our goal is to be a diverse workforce that is representative of the communities we serve.

    All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

    National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

    The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.



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