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- Community-Centric: Your role at Pathfinder Bank goes beyond being a trusted financial advisor; it's about actively contributing to the growth and prosperity of the local community we serve.
- Collaborative Environment: Thrive in a fast-paced, collaborative, and engaging work environment where your ideas are valued, and teamwork is celebrated. We believe that together, we can achieve more.
- Employee Support: We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions.
- Flexibility: Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance.
- Relationship Building: Cultivate and strengthen personal and business relationships within the local community. As a Customer Service Representative you will be "face of Pathfinder Bank".
- Customer Service: Lead by example and inspire those around you to deliver exceptional service. Your interactions with internal and external customers will be instrumental in creating a positive and inclusive environment.
- Local Touch: Embrace the opportunity to immerse yourself in the unique needs and aspirations of our local community. Your insights will guide our efforts to provide tailored financial solutions.
- Identify Needs: Interacting with customers and creating relationships is how everyone here at Pathfinder Bank can help turn dreams into reality.
- A fulfilling and rewarding career with opportunities for growth and development.
- Competitive compensation and benefits package including paid holidays, paid time off, medical (including virtual care and work-life balance services), vision, and dental insurance, a 401K with a generous match, tuition reimbursement, banking discounts, and more
- The chance to be part of a bank that believes in bringing out the best in its talent.
- Serve as the initial point of contact for internal users seeking IT assistance.
- Offer technical support and guidance on computer systems, hardware, and software applications.
- Quickly diagnose and resolve technical issues, ensuring full resolution and user satisfaction.
- Monitor and maintain Windows Updates, ensuring all systems are up-to-date with the latest security patches.
- Manage patch updates for third-party applications as necessary.6. Document internal procedures to streamline processes and enhance efficiency.
- Customer Service Expertise
- Teamwork
- Working with Tools and Technology
- Creative Thinking
- Professionalism
- Communication
- Computer Skills
- Minimum of 2 years of relevant technical experience in IT support
- Strong communication skills, both verbal and written.
- Ability to work independently as well as part of a collaborative team
IT Helpdesk Technician - Oswego, United States - Pathfinder Bank
Description
Job Type
Full-time
Description
Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank
About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.
Why Join Us:
Summary/Objectives
Maintain bank-wide workstation hardware and desktop software systems. Perform mainframe operator duties. Provide general support for end-user computer issues.
Essential Functions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.
Required Education, Experience and Qualifications
$52,000-$58,000/year