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Banker / T - Acton, MA, United States - Middlesex Savings Bank
Description
It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission.
This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I.
The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs.
During the training period, trainees will promote strong customer relationships as follows:conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as appropriate.
Operational ExcellenceEnsures quality and accuracy of work. Develops sound technical knowledge, including of Bank products, services, and technology services. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
Supports branch, division and Bank's strategic goals.
Takes ownership of the learning and development process and partners with supervisors and training department staff to complete program requirements successfully.
Decision MakingUnderstands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Learns to recognize warning signs of fraud and escalates appropriately.Work Experience
6-12 months of cash handling or customer service related experience is Required
Must possess at least intermediate technology skills, including knowledge of Microsoft Office.
Must be able to work extended and weekend hours.
Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled