HVAC Retail Service Manager - Orlando - Mechanical One

    Mechanical One
    Mechanical One Orlando

    1 day ago

    Description

    Position Overview:
    The HVAC Service Manager is responsible for overseeing and managing all aspects of our HVAC Service department.

    This role involves leading a team of service technicians, ensuring project timelines and budgets are met, and maintaining high quality standards.


    Key Responsibilities:

    • Leading and managing the service department: This includes hiring, training, supervising, and evaluating HVAC technicians.

    Customer service excellence:
    Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.

    Technical support:
    Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.

    Quality control and safety:
    Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.

    Sales and profitability:
    Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.

    Communication:

    Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.


    Project management:
    Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.
    Requirements


    • Proven experience in HVAC installation and management.
    • Strong leadership and team management skills.
    • Knowledge of HVAC systems and equipment.
    • Ability to read and interpret blueprints and schematics.
    • Strong organizational and time management skills.
    • Excellent communication and interpersonal skills.

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