- Conducts patient checkin and checkout.
- Coordinates any followup appointments or procedures required for patient.
- Schedules appointments, procedures or surgery through clinical communication or direct request.
- Provides positive first impressions utilizing customer service skills.
- Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, precerts, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
- Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
- Patient Documentation (Novice): The ability to receive and record patient information.
- Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
- Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
- Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
- Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
- Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
- Team Interaction: Provides guidance to entry level co-workers.
- Builds and Maintains Relationships:
- Communicates Effectively:
- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service
- Solves Complex Problems:
- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
- Fulfills Safety and
- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide highquality work/service
- Stewards Organizational Resources:
- Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact daytoday operations by offering suggestions to enhance them
- Applies Technology:
- Adapts to Change:
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Patient Service Specialist - Mt Juliet, United States - Vanderbilt University Medical Center
Description
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.
It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.Organization:
Neuroscience Outpt Clinics 2
Job Summary:
Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.
.
Position Hours
_Mon-Friday 8:00 AM to 4:30 PM_
Location
2525 North Mt. Juliet Road
Mt. Juliet, TN 37122
Department Summary
Welcome to the Department of Neurology at Vanderbilt University Medical Center (VUMC) where we support exceptional achievement through unparalleled investment in education, research, and remarkable patient care.
Discover Vanderbilt University Medical Center
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.
We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.
It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.KEY RESPONSIBILITIES
TECHNICAL CAPABILITIES
We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.
EOE/AA/Women/Minority/Vets/Disabled
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce.
Core Accountabilities:
Core Capabilities
:
Supporting Colleagues :
Develops Self and Others: Continuously improves own skills by identifying development opportunities
Delivering Excellent Services:
Ensuring High Quality:
Regulatory Requirements:
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department
Managing Resources Effectively :
Fostering Innovation :
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
1 year
Education:
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.
EOE/AA/Women/Minority/Vets/Disabled